Technology

Transversal delivers the answers to TV Licence questions online

Transversal delivers the answers to TV Licence questions online  TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing, a new website service that aims to improve the online customer experience and deliver greater value for the ... read more

Date - 12/05/2008
Category - Call Centre Solutions

Boots selects Intervoice speech self-service for Advantage loyalty card

Boots selects Intervoice speech self-service for Advantage loyalty card Intervoice, Inc announced that Boots UK, the UK's leading health and beauty retailer, has selected Intervoice Voice Portal (IVP) to provide a natural speech self-service solution for its Advantage loyalty card, whic ... read more

Date - 12/05/2008
Category - Call Centre Solutions

Australia: North East Water to deploy Gentrack Velocity upgrade

Australia: North East Water to deploy Gentrack Velocity upgrade Following an extensive tender process, North East Water, Victoria's northernmost water company, has chosen to upgrade its existing billing system to Gentrack Velocity. North East Water has used an earlier version of Gentrac ... read more

Date - 12/05/2008
Category - Call Centre Solutions

USA: EDS chosen to manage combat veteran call centre for Department of Veterans Affairs

USA: EDS chosen to manage combat veteran call centre for Department of Veterans Affairs The US Department of Veterans Affairs (VA) has selected EDS to provide outbound calling services and inbound callback support to facilitate the Combat Veteran Call Center outreach and education campaign ... read more

Date - 12/05/2008
Category - Call Centre Solutions

Avaya intensifies channel involvement across MENA

Avaya intensifies channel involvement across MENA Following on the success of its Business Partner Conference earlier this year, Avaya has embarked on a six-city road show to impart valuable training to its Business Partners across the Middle East, North Africa and Turkey.   Kickin ... read more

Date - 12/05/2008
Category - Call Centre Solutions

CallMiner appoints Susan Almeida vice president of global services

CallMiner appoints Susan Almeida vice president of global services CallMiner, the industry leader in advanced speech analytics announced the appointment of Susan Almeida as Vice President of Global Services, effective immediately. Almeida will be located in the Fort Myers, Florida corporate ... read more

Date - 09/05/2008
Category - Speech Analytics

Noetica appoints Voiceware Comunicaciones as a reseller in Spain

Noetica appoints Voiceware Comunicaciones as a reseller in Spain Noetica, a customer interaction management software provider announced that it has signed Voiceware Comunicaciones as a reseller in Spain. The contact centre software integrator will sell, implement and support the Noetica SYN ... read more

Date - 08/05/2008
Category - Customer Interaction Management

USA: USCB leverages Five9 to Transform call centre operations and deliver positive cash flow for clients

USA: USCB leverages Five9 to Transform call centre operations and deliver positive cash flow for clients Five9 Inc a leader in on-demand call centers, announced that medical and financial receivables company, USCB Inc implemented the Five9 Virtual Call Center to provide patient credit servi ... read more

Date - 08/05/2008
Category - Call Centre Solutions

USA: Kaiser Permanente's call centre improves employee coaching and development

USA: Kaiser Permanente's call centre improves employee coaching and development Kaiser Permanente, a nonprofit health care provider in the United States, announced that it has expanded its performance management initiative to standardize and improve its internal employee coaching proces ... read more

Date - 07/05/2008
Category - Performance Managem't

USA: Verizon Wireless to expand usage of knowledge management software

USA: Verizon Wireless to expand usage of knowledge management software KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise announced that Verizon Wireless, operator of the nation's most reliable wireless voi ... read more

Date - 07/05/2008
Category - Knowledge Managem't

USA: UCN inContact enables 25% average monthly call volume growth for RNs On-Call for past two years

USA: UCN inContact enables 25% average monthly call volume growth for RNs On-Call for past two years UCN theinnovator of hosted contact center communication systems, reported thatGreensboro, North Carolina-based RNs On-Call, a virtual provider of telehealth support services for physicians, ... read more

Date - 07/05/2008
Category - Call Centre Solutions

Verint Systems to host 12th Annual Customer Conference, profiling best practices, technology innovation and customer success

Verint Systems to host 12th Annual Customer Conference, profiling best practices, technology innovation and customer success Verint Systems Inc announced that its Driving Innovation global customer conference will take place June 1-4 at the Renaissance Orlando Resort at SeaWorld in Orlando, ... read more

Date - 07/05/2008
Category - Customer Experience

PerformanceEdge offers enhanced recording and quality management with latest product release

PerformanceEdge offers enhanced recording and quality management with latest product release The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact Center(TM), announced the general availability of Aspect Qualit ... read more

Date - 06/05/2008
Category - Quality Monitoring

CosmoCom announces upgrade to CosmoCall Universe

CosmoCom announces upgrade to CosmoCall Universe CosmoCom, a global company focused on Call Center Consolidation 2.0, today introduced Version 5.2 of its flagship product CosmoCall Universe. The latest version of CosmoCall Universe adds effective internal communication tools to its external ... read more

Date - 06/05/2008
Category - Call Centre Solutions

Genesys passes key milestone with 100th major enterprise customer moving to SIP

Genesys passes key milestone with 100th major enterprise customer moving to SIP A key IP telephony standard is quickly gaining momentum, as enterprises are moving quickly to leverage the SIP standard (Session Initiation Protocol) in their contact centres. Genesys Telecommunications Laborato ... read more

Date - 06/05/2008
Category - Call Centre Solutions