Technology

Presence Technology and media-core® join forces to offer on demand contact centre solutions in Brazil

Presence Technology and media-core® join forces to offer on demand contact centre solutions in Brazil  March 12th 2010 - Presence Technology is a worldwide software  company dedicated to supplying All-In-One Solutions for Contact Centers. media-core® specializes in provid ... read more

Date - 12/03/2010
Category - Call Centre Solutions

Indosoft enhances its call centre software, Q-Suite

Indosoft enhances its call centre software, Q-Suite  11th March 2010 - Indosoft, a leading provider of call center software for Asterisk announces enhancements to its Q-Suite ACD. Q-Suite stands out as one of a kind with its unique and functional ACD for Asterisk with an evolved API t ... read more

Date - 11/03/2010
Category - Call Centre Solutions

New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors

New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors  11th March 2010 - Jacada Ltd a leading provider of customer experience management and process optimisation solutions for customer service operations announced the launch of Ja ... read more

Date - 11/03/2010
Category - Call Centre Solutions

ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London

ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London  10th March 2010 - ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new VoIP recording solution, EVOip 10.0 toget ... read more

Date - 10/03/2010
Category - Quality Monitoring

Aspect to demonstrate the business benefits of unified communications at UC Expo 2010

Aspect to demonstrate the business benefits of unified communications at UC Expo 2010  10th March 2010 - Aspect have announced it will be showcasing its unified communications applications for the contact centre and discussing its UC services offerings at UC Expo 2010 on 10-11 March 2 ... read more

Date - 10/03/2010
Category - Unified Communications

LiveVox enhances high balance contact suite with scheduled callbacks

LiveVox enhances high balance contact suite with scheduled callbacks  LiveVox Inc., the leading provider of hosted-dialer solutions announced the ability to schedule and execute account callbacks during dialing campaigns. Although this feature could be used valuable across the continuum o ... read more

Date - 10/03/2010
Category - Technology

USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience

USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience  9th March 2010 - NICE Systems a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluatio ... read more

Date - 09/03/2010
Category - Call Centre Solutions

UK: Telephonetics wins Odeon-UCI Cinemas multi-year contract

UK: Telephonetics wins Odeon-UCI Cinemas multi-year contract  9th March 2010 - Telephonetics PLC, the speech automation and data integration specialist, announces today the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLIN ... read more

Date - 09/03/2010
Category - Speech Recognition

USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence

USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence 9th March 2010 - Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM) announced that QVC, one of the worl ... read more

Date - 09/03/2010
Category - Call Centre Solutions

USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence

USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence  9th March 2010 - Southwest Gas in partnership with Altivon has deployed an all-in-one IP-based communications software suite from Interactive Intelligence As a result of the deploymen ... read more

Date - 09/03/2010
Category - Call Centre Solutions

Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure

Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure  9th March 2010 - Cisco announced that Inteligo Financial Services S.A. has deployed a Cisco® Unified Contact Center Enterprise solution at its country ... read more

Date - 09/03/2010
Category - Call Centre Solutions

South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP

South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP  9th March 2010 - Exxaro, a diversified mining company with operations in South Africa, implemented the SAP® Customer Relationship Management 7 (SAP CRM) application from SAP AG ( ... read more

Date - 09/03/2010
Category - CRM

USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions

USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions  9th March 2010 - Amcom Software, Inc, announced that its unified communications solutions are enabling Parkland Health & Hospital System to enhance patient ca ... read more

Date - 09/03/2010
Category - Unified Communications

BT and Charity Technology Trust offer charities a new platform for collecting telephone donations

BT and Charity Technology Trust offer charities a new platform for collecting telephone donations  Charity Technology Trust (CTT) has announced a partnership with BT to enable charities to significantly cut the cost of collecting telephone donations while reducing the risk of theft and fr ... read more

Date - 09/03/2010
Category - Technology

Virgin supplies contact centre network to Accord and Ashram Housing Associations

Virgin supplies contact centre network to Accord and Ashram Housing Associations  8th March 2010 -  Midlands-based Accord and Ashram Housing Associations have made it easier for their residents to resolve queries about everything from repairs to recycling with a new contact-centr ... read more

Date - 08/03/2010
Category - Call Centre Solutions