Technology
Articles 1 to 15 of 2870
Presence Technology and media-core® join forces to offer on demand contact centre solutions in Brazil
March 12th 2010 - Presence Technology is a worldwide software company dedicated to supplying All-In-One Solutions for Contact Centers. media-core® specializes in provid ...
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Date - 12/03/2010
Category - Call Centre Solutions
Indosoft enhances its call centre software, Q-Suite
11th March 2010 - Indosoft, a leading provider of call center software for Asterisk announces enhancements to its Q-Suite ACD. Q-Suite stands out as one of a kind with its unique and functional ACD for Asterisk with an evolved API t ...
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Date - 11/03/2010
Category - Call Centre Solutions
New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors
11th March 2010 - Jacada Ltd a leading provider of customer experience management and process optimisation solutions for customer service operations announced the launch of Ja ...
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Date - 11/03/2010
Category - Call Centre Solutions
ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London
10th March 2010 - ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new VoIP recording solution, EVOip 10.0 toget ...
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Date - 10/03/2010
Category - Quality Monitoring
Aspect to demonstrate the business benefits of unified communications at UC Expo 2010
10th March 2010 - Aspect have announced it will be showcasing its unified communications applications for the contact centre and discussing its UC services offerings at UC Expo 2010 on 10-11 March 2 ...
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Date - 10/03/2010
Category - Unified Communications
LiveVox enhances high balance contact suite with scheduled callbacks
LiveVox Inc., the leading provider of hosted-dialer solutions announced the ability to schedule and execute account callbacks during dialing campaigns. Although this feature could be used valuable across the continuum o ...
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Date - 10/03/2010
Category - Technology
USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience
9th March 2010 - NICE Systems a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluatio ...
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Date - 09/03/2010
Category - Call Centre Solutions
UK: Telephonetics wins Odeon-UCI Cinemas multi-year contract
9th March 2010 - Telephonetics PLC, the speech automation and data integration specialist, announces today the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLIN ...
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Date - 09/03/2010
Category - Speech Recognition
USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence
9th March 2010 - Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM) announced that QVC, one of the worl ...
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Date - 09/03/2010
Category - Call Centre Solutions
USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence
9th March 2010 - Southwest Gas in partnership with Altivon has deployed an all-in-one IP-based communications software suite from Interactive Intelligence
As a result of the deploymen ...
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Date - 09/03/2010
Category - Call Centre Solutions
Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure
9th March 2010 - Cisco announced that Inteligo Financial Services S.A. has deployed a Cisco® Unified Contact Center Enterprise solution at its country ...
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Date - 09/03/2010
Category - Call Centre Solutions
South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP
9th March 2010 - Exxaro, a diversified mining company with operations in South Africa, implemented the SAP® Customer Relationship Management 7 (SAP CRM) application from SAP AG ( ...
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Date - 09/03/2010
Category - CRM
USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions
9th March 2010 - Amcom Software, Inc, announced that its unified communications solutions are enabling Parkland Health & Hospital System to enhance patient ca ...
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Date - 09/03/2010
Category - Unified Communications
BT and Charity Technology Trust offer charities a new platform for collecting telephone donations
Charity Technology Trust (CTT) has announced a partnership with BT to enable charities to significantly cut the cost of collecting telephone donations while reducing the risk of theft and fr ...
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Date - 09/03/2010
Category - Technology
Virgin supplies contact centre network to Accord and Ashram Housing Associations
8th March 2010 - Midlands-based Accord and Ashram Housing Associations have made it easier for their residents to resolve queries about everything from repairs to recycling with a new contact-centr ...
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Date - 08/03/2010
Category - Call Centre Solutions