Technology
Articles 1 to 15 of 961
Transversal delivers the answers to TV Licence questions online
TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing, a new website service that aims to improve the online customer experience and deliver greater value for the ...
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Date - 12/05/2008
Category - Call Centre Solutions
Boots selects Intervoice speech self-service for Advantage loyalty card
Intervoice, Inc announced that Boots UK, the UK's leading health and beauty retailer, has selected Intervoice Voice Portal (IVP) to provide a natural speech self-service solution for its Advantage loyalty card, whic ...
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Date - 12/05/2008
Category - Call Centre Solutions
Australia: North East Water to deploy Gentrack Velocity upgrade
Following an extensive tender process, North East Water, Victoria's northernmost water company, has chosen to upgrade its existing billing system to Gentrack Velocity. North East Water has used an earlier version of Gentrac ...
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Date - 12/05/2008
Category - Call Centre Solutions
USA: EDS chosen to manage combat veteran call centre for Department of Veterans Affairs
The US Department of Veterans Affairs (VA) has selected EDS to provide outbound calling services and inbound callback support to facilitate the Combat Veteran Call Center outreach and education campaign ...
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Date - 12/05/2008
Category - Call Centre Solutions
Avaya intensifies channel involvement across MENA
Following on the success of its Business Partner Conference earlier this year, Avaya has embarked on a six-city road show to impart valuable training to its Business Partners across the Middle East, North Africa and Turkey.
Kickin ...
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Date - 12/05/2008
Category - Call Centre Solutions
CallMiner appoints Susan Almeida vice president of global services
CallMiner, the industry leader in advanced speech analytics announced the appointment of Susan Almeida as Vice President of Global Services, effective immediately. Almeida will be located in the Fort Myers, Florida corporate ...
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Date - 09/05/2008
Category - Speech Analytics
Noetica appoints Voiceware Comunicaciones as a reseller in Spain
Noetica, a customer interaction management software provider announced that it has signed Voiceware Comunicaciones as a reseller in Spain. The contact centre software integrator will sell, implement and support the Noetica SYN ...
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Date - 08/05/2008
Category - Customer Interaction Management
USA: USCB leverages Five9 to Transform call centre operations and deliver positive cash flow for clients
Five9 Inc a leader in on-demand call centers, announced that medical and financial receivables company, USCB Inc implemented the Five9 Virtual Call Center to provide patient credit servi ...
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Date - 08/05/2008
Category - Call Centre Solutions
USA: Kaiser Permanente's call centre improves employee coaching and development
Kaiser Permanente, a nonprofit health care provider in the United States, announced that it has expanded its performance management initiative to standardize and improve its internal employee coaching proces ...
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Date - 07/05/2008
Category - Performance Managem't
USA: Verizon Wireless to expand usage of knowledge management software
KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise announced that Verizon Wireless, operator of the nation's most reliable wireless voi ...
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Date - 07/05/2008
Category - Knowledge Managem't
USA: UCN inContact enables 25% average monthly call volume growth for RNs On-Call for past two years
UCN theinnovator of hosted contact center communication systems, reported thatGreensboro, North Carolina-based RNs On-Call, a virtual provider of telehealth support services for physicians, ...
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Date - 07/05/2008
Category - Call Centre Solutions
Verint Systems to host 12th Annual Customer Conference, profiling best practices, technology innovation and customer success
Verint Systems Inc announced that its Driving Innovation global customer conference will take place June 1-4 at the Renaissance Orlando Resort at SeaWorld in Orlando, ...
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Date - 07/05/2008
Category - Customer Experience
PerformanceEdge offers enhanced recording and quality management with latest product release
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact Center(TM), announced the general availability of Aspect Qualit ...
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Date - 06/05/2008
Category - Quality Monitoring
CosmoCom announces upgrade to CosmoCall Universe
CosmoCom, a global company focused on Call Center Consolidation 2.0, today introduced Version 5.2 of its flagship product CosmoCall Universe. The latest version of CosmoCall Universe adds effective internal communication tools to its external ...
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Date - 06/05/2008
Category - Call Centre Solutions
Genesys passes key milestone with 100th major enterprise customer moving to SIP
A key IP telephony standard is quickly gaining momentum, as enterprises are moving quickly to leverage the SIP standard (Session Initiation Protocol) in their contact centres. Genesys Telecommunications Laborato ...
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Date - 06/05/2008
Category - Call Centre Solutions