Technology

VoiceSage Autopay helps decrease customer debt and improve customer service

VoiceSage Autopay helps decrease customer debt and improve customer service  VoiceSage, A provider of interactive voice messaging products, today announced the launch of its new AutoPay Solution, which enables businesses to offer customers a quick, convenient and easy way to pay their bil ... read more

Date - 26/11/2008
Category - Technology

'Call to Action' mass communication tool delivers increased sales

'Call to Action' mass communication tool delivers increased sales  IPscape Pty Ltd launched Call to Action, a rapid, cost-effective mass communication tool for organisations to nurture, update and alert thousands of existing customers simultaneously. IPscape Pty Ltd today lau ... read more

Date - 26/11/2008
Category - Call Centre Solutions

USA: Visual Benefit Communication streamlines insurance enrolment through the power of Five9

USA: Visual Benefit Communication streamlines insurance enrolment through the power of Five9  Five9, the leader in on demand call center software announced the successful deployment of its flexible predictive dialing platform at Visual Benefit Communication. An innovator in the insurance ... read more

Date - 26/11/2008
Category - Call Centre Solutions

Eptica accelerates adoption of online customer service in Europe

Eptica accelerates adoption of online customer service in Europe  Eptica, Europe's fastest growing provider of multi- channel customer interaction software, has launched its intelligent web self-service and email management solutions to the Spanish market to enable ebusinesses to impr ... read more

Date - 25/11/2008
Category - Call Centre Solutions

NextiraOne first to receive Alcatel-Lucent Multinational Business Partner status due to its expertise and European presence

NextiraOne first to receive Alcatel-Lucent Multinational Business Partner status due to its expertise and European presence  NextiraOne, the communications expert, is the first company to be awarded Multinational Business Partner status by Alcatel-Lucent in recognition of NextiraOne's ... read more

Date - 25/11/2008
Category - Partnerships

Real-Time stats for call centres from Inova Solutions

Real-Time stats for call centres from Inova Solutions Inova QReader is a new plug-and-play wallboard from Inova Solutions that provides call centres with a simple and cost-effective way to gain visibility into real-time operations.  QReader integrates seamlessly with Cisco Unified Contact ... read more

Date - 24/11/2008
Category - Technology

Islington Council launches Arsenal FC match information line with ntl: Telewest Business

Islington Council launches Arsenal FC match information line with ntl: Telewest Business  ntl:Telewest Business, the supplier of communications services to the public and private sectors, today announced that it has been selected by Islington Council to power a new match day information l ... read more

Date - 24/11/2008
Category - Technology

Thames Water doubles contact centre forecasting and scheduling productivity with Workforce Management

Thames Water doubles contact centre forecasting and scheduling productivity with Workforce Management  Sabio, the innovative contact centre services and solutions company, has designed and implemented a workforce management solution for Thames Water that has effectively doubled forecastin ... read more

Date - 24/11/2008
Category - Call Centre Solutions

SpeechCycle pioneers Transformation Services for the 21st century enterprise & service provider contact centre

SpeechCycle pioneers Transformation Services for the 21st century enterprise & service provider contact centre  SpeechCycle Inc has introduced a suite of Transformation Services designed to assist IT and Line of Business leadership drive cost reduction and customer experience improvem ... read more

Date - 24/11/2008
Category - Technology

Thames Water deploys Cable&Wireless' IP Contact Centre

Thames Water deploys Cable&Wireless' IP Contact Centre  Cable&Wireless has implemented the UK's first 'on demand' Internet Protocol (IP) Contact Centre for Thames Water, the UK's largest water utility company, as part of a multi-million, three-year, managed ser ... read more

Date - 24/11/2008
Category - Call Centre Solutions

Ydilo partners with IBM to provide contact centre voice recognition

Ydilo partners with IBM to provide contact centre voice recognition  Ydilo, a provider in advanced speech recognition systems, has become an IBM Business Partner for its WebSphere(R) Voice Server product. The company has signed the OEM agreement with IBM enabling it to incorporate the Web ... read more

Date - 21/11/2008
Category - Partnerships

Gartner says that 30% of new customer service and support application investments will be through the SaaS model by 2012

Gartner says that 30% of new customer service and support application investments will be through the SaaS model by 2012  Organizations are experiencing project savings of 25 to 40 percent by deploying CRM applications in a software as a service (SaaS) model, according to Gartner Inc. Gar ... read more

Date - 21/11/2008
Category - Technology

SpeechStorm prepares to unveil Video Self-Service on a Mobile

SpeechStorm prepares to unveil Video Self-Service on a Mobile  SpeechStorm, the specialist provider of phone self-service solutions for contact centres, has announced its plans to launch a new suite of Visual IVR applications which combined with the already familiar voice-based IVR, will ... read more

Date - 21/11/2008
Category - Technology

Siemens Enterprise Communications and Telephonetics VIP provide the enterprise sector with voice automation portfolio

Siemens Enterprise Communications and Telephonetics VIP provide the enterprise sector with voice automation portfolio  Telephonetics VIP and Siemens have extended their thriving public sector partnership to provide voice automation solutions to the enterprise sector. Siemens has success ... read more

Date - 21/11/2008
Category - Call Centre Solutions

Merced Systems, Inc announces the release of Merced Performance Suite Version 3.5

Merced Systems, Inc announces the release of Merced Performance Suite Version 3.5  Merced Systems, Inc., the leading provider of Sales and Service Performance Management software today announced the latest release of its award-winning application, Merced Performance Suite.  Merc ... read more

Date - 21/11/2008
Category - Call Centre Solutions