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192
Views

Enghouse Interactive announces successful qualification for Microsoft Lync

17 May 2012 - Enghouse Interactive, a leading provider of premise and cloud contact centre suites, announced today that its Intuition Enterprise solution has passed all testing requirements and is now... read more

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121
Views

Daisy Group unveil £1m bomb proof data centre in Manchester

14th May 2012 - Unified business communications provider Daisy Group has opened the 12 tonne bomb proof door to its Manchester data centre, the most powerful and secure data storage facility in centra... read more

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146
Views

Cisco names NextiraOne Germany as Collaboration Innovator

10 May 2012 – NextiraOne was one of only two European partners to be named as “Collaboration Innovator” at the Cisco Partner Summit in San Diego last week. Only six organisations in ... read more

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65
Views

Vovici Gives PEER 1 Hosting a Competitive Advantage with Centralized Voice of the Customer Insight

May 9, 2012 — Vovici™, a Verint® Systems company and leading provider of Voice of the Customer and enterprise feedback management (EFM) solutions, today announced that PEER 1 Hosting s... read more

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88
Views

NextiraOne builds telecommunications network for Poland’s National Stadium in Warsaw

May 09, 2012 – NextiraOne, Europe’s leading expert in communications services, has announced the implementation of a telecommunication network for the National Stadium in Warsaw, a multi-f... read more

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175
Views

Interactive Intelligence introduces new Mobile Customer Service Solution

May 8, 2012 - Interactive Intelligence Group Inc. a global provider of unified IP business communications solutions, is releasing a new software platform that enables organisations to rapidly deploy c... read more

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221
Views

Social Dynamx launches to redefine social customer care

April 24, 2012 — Social Dynamx today launched the industry’s first purpose-built social customer care platform with scale in mind. The Social Dynamx solution is designed for large enterpri... read more

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240
Views

Huawei eSpace Contact Center 2.0 achieves Oracle Validated Integration with Oracle Siebel 8.1

24th April 2012 - Huawei, a leading global information and communications technology (ICT) solutions provider, and a platinum-level member of Oracle PartnerNetwork (OPN) announced it has achieved Orac... read more

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446
Views

KnoahSoft solution now rated "Avaya Compliant"

April 23rd, 2012 - KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, today announced that its workforce optim... read more

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278
Views

“What’s my line?” Contact centres should tear up their scripts to deliver effective customer service

20th April 2012 - Contact centres are in the spotlight again as the Employment Minister, Chris Grayling, used his speech to the Policy Exchange yesterday to argue for the repatriation of overseas call... read more

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80
Views

HP helps organizations enhance customer engagement via social networks

19th April 2012 - HP announced enhancements to its customer relationship management (CRM) services that help clients engage in conversations with customers and influencers through social media channel... read more

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167
Views

Call Phreaking - why aren't organisations better equipped to stop it?

19th April 2012 - Everyone's acutely aware of credit card fraud and the enormous impact it has on businesses as well as us as individuals. But there is another, less well known kind of fraud that cost... read more

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85
Views

Jacada expands into key EMEA countries to meet growing needs of customers

April. 18, 2012 - Jacada Inc., a leading global provider of customer service solutions, designed to improve the customer experience announced its expanding global presence in key European countries in... read more

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124
Views

Aspect develops tablet application to bring mobile connectivity to Mazda owners in Canada

18th April 2012 - Aspect, a leading provider of customer contact and Microsoft platform solutions announced its role in the development of a tablet application designed to provide an improved user/con... read more

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421
Views

2012: The importance of building the social customer into the fabric of the social company

17th April 2012 - It is being said that 2011 was a tipping point for businesses as the combined weight of customer expectations and technological innovation pushed businesses into the new environment ... read more

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