The Prince’s Trust goes mobile with Siemens Enterprise Communications
30th June 2013: Youth charity The Prince’s Trust is implementing an entirely new communications infrastructure to complement the opening of its new London HQ. Extending a coveted eight year relationship, The Trust is working with Siemens Enterprise Communications to drive workforce efficiency and implement new ways of mobile working. This will help enhance the support the charity which has helped more than 700,000 young people over the last 35 years and continues to support over 100 people every day.
|Click here to join the UK Contact Centre Forum – the No.1 membership organisation for UK customer management professionals. Subscribe to our free weekly Newsletter.
The Prince’s Trust, a charity set up by HRH The Prince of Wales, helps disadvantaged 13-30-year-olds gain the skills and confidence they need to move into work or training. The Trust is increasing its support for young people at a time of high youth unemployment. The use of a unified communications (UC) platform provides the required flexibility, mobility and security to serve the young people that rely on The Trust’s support.
The selected Siemens Enterprise Communications UC system, OpenScape Office LX, enables one number contact, user presence and enhanced voicemail capabilities - automatically connecting to the most appropriate device - no matter user location. The myPortal user interface, a feature of the OpenScape Office package, allows mobile employees to interact with the communications network through a graphic user interface, and integrate contacts.
Employees now have real-time access to data on the move and on any device – enabling The Trust to operate a truly mobile and constantly productive team. The platform allows users to access all employees’ location and diary through a single PC, with callers given real-time information enabling them to leave more informative and actionable messages for staff.
The communications infrastructure completely replaces the existing telephone network and was implemented in four days by Siemens Enterprise Communications’ accredited partner Active Voice and Data. The initial roll out will cater for the 300 strong team based at the London HQ with plans in place to implement the system to over 60 offices and 2000 Trust employees, volunteers, and partners.
Gordon Mead, Deputy Director of IT at The Prince’s Trust, says: “The move to a new HQ with an entirely new communications infrastructure – from new handsets to new switches - highlights the invaluable support Siemens Enterprise Communications has continued to provide us with. With a ‘train the trainer’ programme in place, our mobile workforce is more productive than ever. The Trust has avoided any office downtime in the move and now has the infrastructure in place to drive growth and make substantial cost savings moving forwards.”
Trevor Connell, Managing Director, Region West, Siemens Enterprise Communications, says: “This is a significant project with a renowned UK charity to deliver an extensive and forward thinking communications infrastructure. The deployment of OpenScape Office will provide The Prince’s Trust with the flexibility and mobility its workforce requires, while significantly improving the efficiency of its communications infrastructure.
“An increasing number of The Trust’s staff are now required to be mobile throughout the day. They need to remain visible to colleagues and be responsive to the young people they work with. Our UC technology will greatly enhance their ability to work collaboratively while providing a service that will motivate and support the one in five young people in the UK not in work, education or training.”
About Siemens Enterprise Communications
Siemens Enterprise Communications is a leading global provider of unified communications (UC) solutions and network infrastructure for enterprises of all sizes. Leveraging 160 years of experience, we deliver innovation and quality to the world’s most successful companies, backed by a world-class services portfolio which includes international multi-vendor managed and outsourcing capabilities.
Our OpenScape communications solutions provide a seamless and efficient collaboration experience – on any device – which amplifies collective effort and dramatically improves business performance.
Together, our global team of UC experts and service professionals set the standards for a rich communications experience that empowers teams to deliver better results.
Siemens Enterprise Communications is a joint venture of The Gores Group and Siemens AG, and includes Enterasys Networks, a provider of network infrastructure and security solutions, creating a complementary and complete enterprise communications solutions portfolio.
For more information, please visit: www.siemens-enterprise.com or www.enterasys.com