Training
Articles 1 to 14 of 14

Office Response launches call centre training college
UK call centre Office Response is ringing the changes for young job seekers in the city following the launch of a new NVQ training scheme. The initiative, which has been backed by the Learning Skills Council (LSC) through the Eu ...
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Date - 23/09/2009
Category - Training
Energy firm on course to offer training boost
A Sunderland customer services centre is piloting a programme to offer every new starter a nationally recognised qualification.
In the pilot, set out by EDF Energy, every new starter is being given the opportunity to complete a National ...
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Date - 17/09/2009
Category - Training
Red2Black Collections builds on its success with College training
Chester-based Red2Black Collections Limited is helping to build on its success after launching a staff training and development programme with West Cheshire College.
The employees, who are working towards their Level ...
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Date - 19/08/2009
Category - Training

USA: Calabrio announces comprehensive new training program for end users
Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced that they have expanded their training services to provide formal training programs f ...
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Date - 30/06/2009
Category - Training
ACF Car Finance staff reap benefits of college training course
Chester-based ACF Car Finance Ltd is helping to ensure its staff have a bright future ahead of them after launching a training and development programme with West Cheshire College.
The employees, who are working towards ...
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Date - 24/06/2009
Category - Training
npower opens its doors to help local businesses expand skills training in the North East
npower opened its doors to local businesses yesterday, to showcase their award-winning training programme and to highlight the need to build a stronger, regional skills base for the North East of Eng ...
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Date - 09/03/2009
Category - Training
Pensions administrator rpmi improves contact centre staff training
rpmi currently looks after the pension interests of over 500,000 people in the UK and with such a large and diverse customer base, the company puts great emphasis on the value of good customer service. rpmi has an establi ...
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Date - 05/03/2009
Category - Training
LateRooms invests in its call centre staff
As the UK's leading online accommodation site offering late availability deals, LateRooms knows how hard its staff work and how important it is to reward them with opportunities for development. With this in mind, LateRooms has put in place ...
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Date - 24/02/2009
Category - Training
USA: Contact Center Compliance launches new comprehensive employee training solution
Contact Center Compliance announced today a full range of online training solutions that will help clients cultivate an ethical corporate culture that will effectively help manage the governance, ethics ...
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Date - 28/10/2008
Category - Training
UK: Training event aims to start a customer service revolution
Training company, Leaps and Bounds will be stretching people's imagination with the introduction of an 'open space' event, encouraging call centre staff to start a revolution in open thinking.
The open spa ...
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Date - 22/08/2008
Category - Training
Leaps and Bounds launch 'Spring into Action' workshop
Leaps and Bounds, the most innovative training company in the call centre training world, has developed a simple workshop to boost performance, which will quite literally make call centres 'Spring into Action!'
& ...
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Date - 13/08/2008
Category - Training
KANA expands education and training programs
KANA Software Inc a world leader in multi-channel customer service announced the launch of new education and training programs that enhance traditional classroom education with the latest technology, community, and value-added support services. ...
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Date - 25/01/2008
Category - Training

Agent churn and unnecessary IT support and training costing UK contact centres £2.53 billion
A growing training and support gap in the UK's nearly 6,000 contact centres is impacting customer service for the worse. Exacerbated by high rates of staff churn (nearly 25 per ce ...
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Date - 10/09/2007
Category - Training
USA: InPhonic enhances employee training and customer experience with SumTotal Systems
SumTotal® Systems, Inc. (NASDAQ: SUMT), a global provider of talent and learning management solutions, announced that InPhonic, a leading online seller of wireless services and products, launched Resu ...
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Date - 07/08/2007
Category - Training