Training

KANA expands education and training programs

KANA expands education and training programs KANA Software Inc a world leader in multi-channel customer service announced the launch of new education and training programs that enhance traditional classroom education with the latest technology, community, and value-added support services. ... read more

Date - 25/01/2008
Category - Training

Agent churn and unnecessary IT support and training costing UK contact centres £2.53 billion

Agent churn and unnecessary IT support and training costing UK contact centres £2.53 billion  A growing training and support gap in the UK's nearly 6,000 contact centres is impacting customer service for the worse. Exacerbated by high rates of staff churn (nearly 25 per ce ... read more

Date - 10/09/2007
Category - Training

USA: InPhonic enhances employee training and customer experience with SumTotal Systems

USA: InPhonic enhances employee training and customer experience with SumTotal Systems SumTotal® Systems, Inc. (NASDAQ: SUMT), a global provider of talent and learning management solutions, announced that InPhonic, a leading online seller of wireless services and products, launched Resu ... read more

Date - 07/08/2007
Category - Training