Training

Office Response launches call centre training college

Office Response launches call centre training college  UK call centre Office Response is ringing the changes for young job seekers in the city following the launch of a new NVQ training scheme.  The initiative, which has been backed by the Learning Skills Council (LSC) through the Eu ... read more

Date - 23/09/2009
Category - Training

Energy firm on course to offer training boost

Energy firm on course to offer training boost  A Sunderland customer services centre is piloting a programme to offer every new starter a nationally recognised qualification. In the pilot, set out by EDF Energy, every new starter is being given the opportunity to complete a National ... read more

Date - 17/09/2009
Category - Training

Red2Black Collections builds on its success with College training

Red2Black Collections builds on its success with College training  Chester-based Red2Black Collections Limited is helping to build on its success after launching a staff training and development programme with West Cheshire College. The employees, who are working towards their Level ... read more

Date - 19/08/2009
Category - Training

USA: Calabrio announces comprehensive new training program for end users

USA: Calabrio announces comprehensive new training program for end users  Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced that they have expanded their training services to provide formal training programs f ... read more

Date - 30/06/2009
Category - Training

ACF Car Finance staff reap benefits of college training course

ACF Car Finance staff reap benefits of college training course  Chester-based ACF Car Finance Ltd is helping to ensure its staff have a bright future ahead of them after launching a training and development programme with West Cheshire College. The employees, who are working towards ... read more

Date - 24/06/2009
Category - Training

npower opens its doors to help local businesses expand skills training in the North East

npower opens its doors to help local businesses expand skills training in the North East  npower opened its doors to local businesses yesterday, to showcase their award-winning training programme and to highlight the need to build a stronger, regional skills base for the North East of Eng ... read more

Date - 09/03/2009
Category - Training

Pensions administrator rpmi improves contact centre staff training

Pensions administrator rpmi improves contact centre staff training  rpmi currently looks after the pension interests of over 500,000 people in the UK and with such a large and diverse customer base, the company puts great emphasis on the value of good customer service. rpmi has an establi ... read more

Date - 05/03/2009
Category - Training

LateRooms invests in its call centre staff

LateRooms invests in its call centre staff  As the UK's leading online accommodation site offering late availability deals, LateRooms knows how hard its staff work and how important it is to reward them with opportunities for development. With this in mind, LateRooms has put in place ... read more

Date - 24/02/2009
Category - Training

USA: Contact Center Compliance launches new comprehensive employee training solution

USA: Contact Center Compliance launches new comprehensive employee training solution  Contact Center Compliance announced today a full range of online training solutions that will help clients cultivate an ethical corporate culture that will effectively help manage the governance, ethics ... read more

Date - 28/10/2008
Category - Training

UK: Training event aims to start a customer service revolution

UK: Training event aims to start a customer service revolution  Training company, Leaps and Bounds will be stretching people's imagination with the introduction of an 'open space' event, encouraging call centre staff to start a revolution in open thinking. The open spa ... read more

Date - 22/08/2008
Category - Training

Leaps and Bounds launch 'Spring into Action' workshop

Leaps and Bounds launch 'Spring into Action' workshop Leaps and Bounds, the most innovative training company in the call centre training world, has developed a simple workshop to boost  performance, which will quite literally make call centres 'Spring into Action!' & ... read more

Date - 13/08/2008
Category - Training

KANA expands education and training programs

KANA expands education and training programs KANA Software Inc a world leader in multi-channel customer service announced the launch of new education and training programs that enhance traditional classroom education with the latest technology, community, and value-added support services. ... read more

Date - 25/01/2008
Category - Training

Agent churn and unnecessary IT support and training costing UK contact centres £2.53 billion

Agent churn and unnecessary IT support and training costing UK contact centres £2.53 billion  A growing training and support gap in the UK's nearly 6,000 contact centres is impacting customer service for the worse. Exacerbated by high rates of staff churn (nearly 25 per ce ... read more

Date - 10/09/2007
Category - Training

USA: InPhonic enhances employee training and customer experience with SumTotal Systems

USA: InPhonic enhances employee training and customer experience with SumTotal Systems SumTotal® Systems, Inc. (NASDAQ: SUMT), a global provider of talent and learning management solutions, announced that InPhonic, a leading online seller of wireless services and products, launched Resu ... read more

Date - 07/08/2007
Category - Training