Training
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10th May 2012 - LV= has won a UK Claims Excellence Award last night for its fast-track home insurance training programme.
The training programme was developed at the beginning of 2011 to help LV= t...
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6th March 2012 - Video Arts has launched a new video-based training programme for customer service and sales staff, called Complaints: Five tactics for handling complaints effectively.
Presented by...
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22nd February 2012 - 2011 was an interesting year for the Barclaycard Training team. The team had been told customer service calls for personal credit card customers were moving from Teesside to Manil...
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10th March 2011 - Fusion, the Coventry-based contact centre business, has this week launched its 2011 Learning and Development programme, offering employees the opportunity to complete a variety of in...
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28th October 2010 - City of Sunderland College which trained over 300 learners in the past year for careers in the region’s contact centres, is the only provider to achieve the Training Quality ...
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10th August 2010 - ICMI the leading global provider of comprehensive resources and professional services for customer management professionals, has awarded QPC exclusive rights to provide ICMI trainin...
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Office Response launches call centre training college
UK call centre Office Response is ringing the changes for young job seekers in the city following the launch of a new NVQ training scheme...
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Energy firm on course to offer training boost
A Sunderland customer services centre is piloting a programme to offer every new starter a nationally recognised qualification.
In the pilot, ...
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Red2Black Collections builds on its success with College training
Chester-based Red2Black Collections Limited is helping to build on its success after launching a staff training and developme...
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USA: Calabrio announces comprehensive new training program for end users
Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers...
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ACF Car Finance staff reap benefits of college training course
Chester-based ACF Car Finance Ltd is helping to ensure its staff have a bright future ahead of them after launching a training a...
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npower opens its doors to help local businesses expand skills training in the North East
npower opened its doors to local businesses yesterday, to showcase their award-winning training progra...
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Pensions administrator rpmi improves contact centre staff training
rpmi currently looks after the pension interests of over 500,000 people in the UK and with such a large and diverse customer...
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LateRooms invests in its call centre staff
As the UK's leading online accommodation site offering late availability deals, LateRooms knows how hard its staff work and how important it is ...
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USA: Contact Center Compliance launches new comprehensive employee training solution
Contact Center Compliance announced today a full range of online training solutions that will help clients...
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