Unified Communications

Aspect to demonstrate the business benefits of unified communications at UC Expo 2010

Aspect to demonstrate the business benefits of unified communications at UC Expo 2010  10th March 2010 - Aspect have announced it will be showcasing its unified communications applications for the contact centre and discussing its UC services offerings at UC Expo 2010 on 10-11 March 2 ... read more

Date - 10/03/2010
Category - Unified Communications

USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions

USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions  9th March 2010 - Amcom Software, Inc, announced that its unified communications solutions are enabling Parkland Health & Hospital System to enhance patient ca ... read more

Date - 09/03/2010
Category - Unified Communications

China: Bank of Beijing enhances customer service with unified communications from AltiGen

China: Bank of Beijing enhances customer service with unified communications from AltiGen  5th February 2010 - AltiGen® Communications, Inc, the leading provider of integrated Microsoft-based Unified Communications solutions, announced that Bank of Beijing Co., Ltd. has deployed a ... read more

Date - 05/02/2010
Category - Unified Communications

Zeacom unveils its gateway for Microsoft office communications server

Zeacom unveils its gateway for Microsoft office communications server  2nd February 2010 - Zeacom, the leading global provider of Unified Communications and contact center software for small-to-medium-sized enterprises introduced the Zeacom Gateway for Microsoft Office Communications Se ... read more

Date - 02/02/2010
Category - Unified Communications

Toshiba's new Strata Call Manager brings powerful unified communications capabilities to Enterprise and SMB users

Toshiba's new Strata Call Manager brings powerful unified communications capabilities to Enterprise and SMB users  21st January 2010 - Toshiba America Information Systems Inc., Telecommunication Systems Division, announced Strata® Call Manager, Toshiba's powerful new unified ... read more

Date - 21/01/2010
Category - Unified Communications

China: China UnionPay deploys AltiGen call centre and VoIP technology

China: China UnionPay deploys AltiGen call centre and VoIP technology  January 11th 2010 - AltiGen® Communications, Inc. the leading provider of integrated Microsoft-based Unified Communications solutions, announced that China UnionPay Co., Ltd. has deployed an AltiGen software-ba ... read more

Date - 11/01/2010
Category - Unified Communications

Aspect support leverages unified communications to improve customer satisfaction and lower hold time by 76%

Aspect support leverages unified communications to improve customer satisfaction and lower hold time by 76%  17th December 2009 - Aspect, a unified communications (UC) solutions provider announced it has seen measurable results in its support call center through the use of unified com ... read more

Date - 17/12/2009
Category - Unified Communications

UK: Unified communications helps Northampton Council achieve Service Excellence

UK: Unified communications helps Northampton Council achieve Service Excellence  16th December 2009 - Northampton Borough Council, the largest district council in England, has achieved the Customer Service Excellence award following a series of investments to improve customer choice, ... read more

Date - 16/12/2009
Category - Unified Communications

Royal Agricultural Society of England deploys ShoreTel Unified Communications

Royal Agricultural Society of England deploys ShoreTel Unified Communications  14th December 2009 - ShoreTel the leading provider of brilliantly  simple IP phone systems with fully integrated Unified Communications (UC) announced that the Royal Agricultural Society of Englan ... read more

Date - 14/12/2009
Category - Unified Communications

Italy: Municipality of Solbiate adopts ShoreTel's IP Telephony to increase employee flexibility and cost savings

Italy: Municipality of Solbiate adopts ShoreTel's IP Telephony to increase employee flexibility and cost savings  ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications announced that the Italian Municipality of Solbiate ... read more

Date - 11/12/2009
Category - Unified Communications

BT and Cisco deliver on cloud computing vision with launch of pioneering hosted unified communications services

BT and Cisco deliver on cloud computing vision with launch of pioneering hosted unified communications services  10th December 2009 - BT and Cisco announced they have deepened their longstanding collaboration by a breakthrough in unified communications (UC), with the launch of a globa ... read more

Date - 10/12/2009
Category - Unified Communications

USA: Legal Services firm grows to 16 locations with AltiGen unified communications solution

USA: Legal Services firm grows to 16 locations with AltiGen unified communications solution  8th December 2009 - AltiGen Communications, Inc, the leading provider of integrated Microsoft-based Unified Communications solutions, announced that Firefly Legal Inc. has now deployed AltiGen ... read more

Date - 08/12/2009
Category - Unified Communications

USA: Miami Children's Hospital establishes unified communications foundation with Amcom Software

USA: Miami Children's Hospital establishes unified communications foundation with Amcom Software  1st December 2009 - Amcom Software Inc, announced that Miami Children's Hospital (MCH) is implementing its unified communications framework to ensure facility-wide information sha ... read more

Date - 01/12/2009
Category - Unified Communications

Aspect delivers new IT-ready quality management capabilities in productive workforce UC application

Aspect delivers new IT-ready quality management capabilities in productive workforce UC application  13th November 2009 - Aspect, a unified communications solutions provider announced the general availability of new quality management features in its Productive WorkforceT unified comm ... read more

Date - 13/11/2009
Category - Unified Communications

Cisco Transforms Unified Communications with innovative business-to-business solutions

Cisco Transforms Unified Communications with innovative business-to-business solutions   As part of today's portfolio announcement at Cisco's Collaboration Summit, the company introduced a ground-breaking version of its industry-leading unified communications platform, featur ... read more

Date - 09/11/2009
Category - Unified Communications