Avaya unveils industry's most affordable Unified Communications solutions, addressing top communications challenges

Avaya Inc a global leader in business communications applications, systems and services, introduced the industry's most affordable Unified Communications solutions, designed specifically for a new era of global, virtual business.

For as little as 15 pence per day per employee - including video, Avaya Unified Communications Solutions for remote workers and branch offices help businesses address their top communications challenges to build a more customer-focused, collaborative and profitable enterprise.

As part of the announcement Avaya also announced that one-X Communicator will be globally available in May as part of the Avaya Unified Communications Standard Edition, bringing enriched user access to a broad range of the most commonly- used communications tools, all from a single interface.

Unified Communications: Improving Productivity, Collaboration Across Workforce

The new Avaya Unified Communications solutions provide essential tools for the way employees work today, with proven, interoperable software, hardware and services from Avaya and its partner ecosystem. The solutions enable employees to become more productive and collaborative wherever they are located, and allow businesses to extend customer service beyond the contact centre to include employees in branch and remote locations.

"Today, Avaya is introducing unified communications solutions that solve real-business problems and drive customer loyalty," said Jorge Blanco, vice president, Communications Solutions, Avaya. "These highly-affordable solutions allow companies to match a business need with a complete solutions set of unified communications services, software and hardware that quickly deliver significant improvements and ROI." The new solutions are focused on role-based communications needs for teleworkers, home agents, enterprise and small business mobile workers, branch office integration, retail stores and branch banking.

Solutions introduced today are:

  • Unified Communications Solutions for teleworkers and for mobile workers provide a headquarters communication experience to employees working from home or while mobile, helping to lowering costs and enabling a more productive workforce.
  • Home Agent Solution allows contact centre operators to attract and retain qualified agents, deliver a consistently high level of service while lowering costs.
  • Unified Communications for Small Business provides all employees of a small business with a means to work remotely when needed and be instantly accessible while outside the office.
  • Intelligent Branch Solutions allow companies to integrate branch offices with headquarters, contact centres and other company locations and quickly bring new locations online, using the most effective deployment model.
  • Intelligent Branch for Retail Stores solution secures a competitive edge by retaining customers at the "moment of truth" before the sale is lost- at the lowest deployment cost using existing infrastructure of call boxes and retail devices.
  • Intelligent Branch for Banking solution for tellers, financial advisors, and customer service agents provides a consistent experience to all customers - in the branch, on the web, over the phone.

The Avaya Unified Communications solutions enable businesses to take a targeted, yet systematic approach to accommodating a broad range of worker profiles that delivers greater consistency and cost control. Designed to simplify purchasing, implementation and management, the unified communications solutions have been tested and assembled for maximum effectiveness and ease of deployment, and help increase security, regulatory compliance, business continuity and carbon reduction or "green" initiatives.

"Across the industry, we are seeing companies seeking composite solutions, designed for specific customer scenarios, that include hardware, software, middleware and services," said Robert Mahowald, principal analyst, IDC. "We believe those that can provide a 'shrink-wrapped' unified communications package that solves specific business problems, has credibility in VoIP, a large developer community and uses open standards that will be in the position to really help businesses and organisations cut through the complexity and clutter."

one-X Communicator Provides Enriched Experience For Unified Communications

The initial release of one-X Communicator combines telephony presence from Avaya Communication Manager with Instant Messaging presence from Microsoft Office Communications Server; future releases will integrate additional presence sources. In addition, an Avaya one-X Communicator tab within Microsoft Office Communicator 2007 provides direct access to advanced telephony capabilities including mobility, call recording, transfer, and many more.

The Avaya one-X Communicator continues Avaya's tradition of making video conferencing as practical and as easy as a phone call, and enables embedded desktop video with features such as transfer, forward, conference, hold and call coverage.

Additional features in one-X Communicator include:

  • Visual multimedia audio conferencing, which enables workers to see who's joined an Avaya Meeting ExchangeT conference call and who is speaking, providing important context to a discussion. Moderators can identify noisy lines or music on hold, and mute or drop the line from the call.
  • Visual voice mail enables employees to see and manage voice messages based on a user's priorities.
  • Employees can also initiate an instant messaging session or launch an email from the one-X Communicator interface.

Avaya one-X Communicator will be globally available in May and is included in the new Avaya Unified Communications for Teleworkers and for Mobile Workers solutions, announced today, and as part of the Avaya Unified Communications Standard Edition. Lenovo will supply a version for ThinkPad/ThinkCentre laptops with the unique security and notification integrations pioneered with IP Softphone, reinforcing the strategic alliance between the two companies.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500 (R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.  

Date - 18/03/2008

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