Unified Desktop

Dimension Data outlines seven steps to successfully deploy unified communications solutions

Dimension Data outlines seven steps to successfully deploy unified communications solutions Dimension Data, a $3.8 billion leading IT solutions and services provider, today announced seven steps a business can take to effectively select and institute a unified communications (UC) strategy. ... read more

Date - 16/01/2008
Category - Unified Desktop

Avistar announces renewal of US$10 million line of credit, its largest single customer expansion of video-enabled unified communications, plus two new customer wins

Avistar announces renewal of US$10 million line of credit, its largest single customer expansion of video-enabled unified communications, plus two new customer wins Avistar Communications Corporation , a provider of video-enabled unified communications solutions, announced that it has signe ... read more

Date - 19/12/2007
Category - Unified Desktop

Aspect Software increases localisation and expands capabilities with latest release of Aspect Unified IP

Aspect Software increases localisation and expands capabilities with latest release of Aspect Unified IP Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect® Unified IPT 6.5.1 will be generally ava ... read more

Date - 19/12/2007
Category - Unified Desktop

Aspect Software makes virtualisation a reality with Unified Command and Control

Aspect Software makes virtualisation a reality with Unified Command and Control Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced the general availability of Unified Command and ControlT, a highly scalable solution that enables cont ... read more

Date - 05/12/2007
Category - Unified Desktop

Jacada Signs Material Contract with O2 UK

Jacada Signs Material Contract with O2 UK London - Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced that it has entered into a material agreement with O2 (UK) Limited.  O2 (UK) L ... read more

Date - 15/11/2007
Category - Unified Desktop

UK: Intact creates IPCC practice to deliver Cisco UCCE solutions

UK: Intact creates IPCC practice to deliver Cisco UCCE solutions  Slough, UK - Intact Integrated Services, part of the Logicalis Group and a UK Cisco Service Extension Partner, has created an IPCC Practice to support Cisco partners in their rollout of solutions based on Cisco's U ... read more

Date - 07/11/2007
Category - Unified Desktop

Station Casinos selects Jacada Unified Service Desktop solution

Station Casinos selects Jacada Unified Service Desktop solution  London -  Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced that it has entered into a definitive agreement ... read more

Date - 17/10/2007
Category - Unified Desktop

Law Firms in the U.S. and Europe See Unified Communications Applications Vital to Client Service

Law Firms in the U.S. and Europe See Unified Communications Applications Vital to Client Service  Basking Ridge, NJ - For law firms and other professional services organizations, technology can make all the difference.  A recent commissioned study[1] conducted by Forrester Co ... read more

Date - 22/08/2007
Category - Unified Desktop

Unified agent desktops improve service in contact centres

Unified agent desktops improve service in contact centres  Cincinnati, OH - A unified agent desktop lets contact center agents respond faster and with greater accuracy and consistency, according to the paper published today by Cincom Systems titled "The Unified Desktop: Pou ... read more

Date - 20/06/2007
Category - Unified Desktop

CallXpress 7.9 unified communications solution now available from AVST

CallXpress 7.9 unified communications solution now available from AVST  Foothill Ranch, Calif.- Applied Voice & Speech Technologies, Inc. (AVST) today announced general availability of the new version of its flagship unified communications (UC) solution, CallXpress 7.9. Business ... read more

Date - 05/06/2007
Category - Unified Desktop

CosmoCom Upgrades Flagship Unified Customer Communications Platform

CosmoCom Upgrades Flagship Unified Customer Communications Platform CosmoCom, the global leader in Unified Customer Communications, today announced the availability of CosmoCall Universe (CCU) version 5.1. CCU 5.1 is an improvement release, containing major system enhancements based on c ... read more

Date - 31/05/2007
Category - Unified Desktop