Virtual Call Centres

Articles 1 to 15 of 25

Turkey: Garanti Bank improves customer service by deploying Exony VIM into its virtual contact centre

Turkey: Garanti Bank improves customer service by deploying Exony VIM into its virtual contact centre  Garanti Bank, Turkey's second largest private bank, is improving customer service for its 6.9 million customers after rolling out Exony Virtualized Interaction Manager (VIM).   ... read more

Date - 19/11/2008
Category - Virtual Call Centres

USA: Global provider Omega Direct Response transcends global geography with Five9

USA: Global provider Omega Direct Response transcends global geography with Five9  Five9, the leader in on-demand call centers announced a worldwide implementation of their Virtual Call Center Suite with Predictive Dialer for Omega Direct Response. A global provider of outsourced ... read more

Date - 17/09/2008
Category - Virtual Call Centres

USA: LiveOps announces the availability of its Fall 08 on-demand call centre platform

USA: LiveOps announces the availability of its Fall 08 on-demand call centre platform  LiveOps, the virtual call center company announced extensive updates to its On-Demand Call Center Platform. Enhancements include security features to provide additional layers of protection for custo ... read more

Date - 17/09/2008
Category - Virtual Call Centres

USA: SonicWALL secures virtual call centre for Ascend One

USA: SonicWALL secures virtual call centre for Ascend One  SonicWALL, Inc a leading secure network infrastructure company announced that Maryland-based financial services provider Ascend One Corporation has virtualized its call center and maintained security by deploying a SonicWALL Av ... read more

Date - 27/08/2008
Category - Virtual Call Centres

USA: Carolinas HealthCare System gets personal' with virtual contact centre from Nortel

USA: Carolinas HealthCare System gets personal' with virtual contact centre from Nortel  The third largest public healthcare system in the United States doesn't let size stand in the way of personalized care. For  Carolinas HealthCare System, the very best personal care be ... read more

Date - 27/08/2008
Category - Virtual Call Centres

PanTerra Networks announces SaaS on-demand virtualisation call centre

PanTerra Networks announces SaaS on-demand virtualisation call centre  PanTerra Networks a leading provider of on-demand unified communications services for small and mid-sized businesses announced general availability of PanTerra Networks WorkSuite Call Center, designed to empower SMB ... read more

Date - 13/08/2008
Category - Virtual Call Centres

PanTerra Networks announces SaaS on-demand virtual call centre

PanTerra Networks announces SaaS on-demand virtual call centre  PanTerra Networks, a leading provider of on-demand unified communications services for small and mid-sized businesses announced general availability of PanTerra Networks WorkSuite Call Center, designed to empower SMBs with ... read more

Date - 06/08/2008
Category - Virtual Call Centres

Five9 announces availability of new call centre suite

Five9 announces availability of new call centre suite  Five9 Inc the leader in on-demand call centers announced the general availability of its Virtual Call Center Suite 7. This software-as-a-service is available to new customers across all industry sectors and call center applications ... read more

Date - 24/07/2008
Category - Virtual Call Centres

Contivio releases world's most advanced virtual contact centre

Contivio releases world's most advanced virtual contact centre  Contivio.com's virtual contact centre solution delivered as a toolbar inside Microsoft Internet Explorer and offering the advanced functionality found in million dollar CRM systems at SME pricing, will now be avail ... read more

Date - 24/07/2008
Category - Virtual Call Centres

USA: Skatepark leader American Ramp Company boosts productivity, efficiency, and cost savings in record time with Five9

USA: Skatepark leader American Ramp Company boosts productivity, efficiency, and cost savings in record time with Five9 USA: Skatepark leader American Ramp Company boosts productivity, efficiency, and cost savings in record time with Five9 Five9 Inc the leader in on-demand call centers announced that American Ramp Company (ARC), the leader in skatepark design and implementation, chose Five9 to deliver its w ... read more

Date - 08/04/2008
Category - Virtual Call Centres

Angel.com launches next generation of virtual call centre Solution, VCC'08

Angel.com launches next generation of virtual call centre Solution, VCC'08 Angel.com launches next generation of virtual call centre Solution, VCC'08 Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, introduced the latest version of its industry-leading Virtual Call Center solution, VCC'08. Angel.c ... read more

Date - 01/04/2008
Category - Virtual Call Centres

LiveOps now available on Salesforce.com's AppExchange

LiveOps now available on Salesforce.com's AppExchange LiveOps now available on Salesforce.com's AppExchange LiveOps, the virtual call center company, today announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This integration provides in-bound and out-bound telephony ... read more

Date - 28/03/2008
Category - Virtual Call Centres

South Africa: Virtual contact centre holds great promise for SA companies

South Africa: Virtual contact centre holds great promise for SA companies The virtual contact centre holds enormous promise for South African business. This is the word from Grant Allan, business manager managed services at Intelleca. "The virtual contact centre is delivered throug ... read more

Date - 21/02/2008
Category - Virtual Call Centres

USA: TelemarketingFromHome.com joins Five9 in marketing Five9's virtual call centre solutions

USA: TelemarketingFromHome.com joins Five9 in marketing Five9's virtual call centre solutions USA: TelemarketingFromHome.com joins Five9 in marketing Five9's virtual call centre solutions TelemarketingFromHome.com, a leading internet provider of virtual call center news, articles, and current work from home job listings, information and resources announced plans to promote Five ... read more

Date - 19/02/2008
Category - Virtual Call Centres

FrontRange Solutions introduces virtual community for customers and partners to share experiences

FrontRange Solutions introduces virtual community for customers and partners to share experiences FrontRange Solutions announced FrontRange Connect, a new virtual community tailored for the needs of its customers and partners. Available at www.frontrange.com/community, the forum allows memb ... read more

Date - 12/02/2008
Category - Virtual Call Centres