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Turkey: Garanti Bank improves customer service by deploying Exony VIM into its virtual contact centre
Turkey: Garanti Bank improves customer service by deploying Exony VIM into its virtual contact centre Garanti Bank, Turkey's second largest private bank, is improving customer service for its 6.9 million customers after rolling out Exony Virtualized Interaction Manager (VIM). ... read moreDate - 19/11/2008
Category - Virtual Call Centres
USA: Global provider Omega Direct Response transcends global geography with Five9
USA: Global provider Omega Direct Response transcends global geography with Five9 Five9, the leader in on-demand call centers announced a worldwide implementation of their Virtual Call Center Suite with Predictive Dialer for Omega Direct Response. A global provider of outsourced ... read moreDate - 17/09/2008
Category - Virtual Call Centres
USA: LiveOps announces the availability of its Fall 08 on-demand call centre platform
USA: LiveOps announces the availability of its Fall 08 on-demand call centre platform LiveOps, the virtual call center company announced extensive updates to its On-Demand Call Center Platform. Enhancements include security features to provide additional layers of protection for custo ... read moreDate - 17/09/2008
Category - Virtual Call Centres
USA: SonicWALL secures virtual call centre for Ascend One
USA: SonicWALL secures virtual call centre for Ascend One SonicWALL, Inc a leading secure network infrastructure company announced that Maryland-based financial services provider Ascend One Corporation has virtualized its call center and maintained security by deploying a SonicWALL Av ... read moreDate - 27/08/2008
Category - Virtual Call Centres
USA: Carolinas HealthCare System gets personal' with virtual contact centre from Nortel
USA: Carolinas HealthCare System gets personal' with virtual contact centre from Nortel The third largest public healthcare system in the United States doesn't let size stand in the way of personalized care. For Carolinas HealthCare System, the very best personal care be ... read moreDate - 27/08/2008
Category - Virtual Call Centres
PanTerra Networks announces SaaS on-demand virtualisation call centre
PanTerra Networks announces SaaS on-demand virtualisation call centre PanTerra Networks a leading provider of on-demand unified communications services for small and mid-sized businesses announced general availability of PanTerra Networks WorkSuite Call Center, designed to empower SMB ... read moreDate - 13/08/2008
Category - Virtual Call Centres
PanTerra Networks announces SaaS on-demand virtual call centre
PanTerra Networks announces SaaS on-demand virtual call centre PanTerra Networks, a leading provider of on-demand unified communications services for small and mid-sized businesses announced general availability of PanTerra Networks WorkSuite Call Center, designed to empower SMBs with ... read moreDate - 06/08/2008
Category - Virtual Call Centres
Five9 announces availability of new call centre suite
Five9 announces availability of new call centre suite Five9 Inc the leader in on-demand call centers announced the general availability of its Virtual Call Center Suite 7. This software-as-a-service is available to new customers across all industry sectors and call center applications ... read moreDate - 24/07/2008
Category - Virtual Call Centres
Contivio releases world's most advanced virtual contact centre
Contivio releases world's most advanced virtual contact centre Contivio.com's virtual contact centre solution delivered as a toolbar inside Microsoft Internet Explorer and offering the advanced functionality found in million dollar CRM systems at SME pricing, will now be avail ... read moreDate - 24/07/2008
Category - Virtual Call Centres
USA: Skatepark leader American Ramp Company boosts productivity, efficiency, and cost savings in record time with Five9
USA: Skatepark leader American Ramp Company boosts productivity, efficiency, and cost savings in record time with Five9
Five9 Inc the leader in on-demand call centers announced that American Ramp Company (ARC), the leader in skatepark design and implementation, chose Five9 to deliver its w ... read moreDate - 08/04/2008
Category - Virtual Call Centres
Angel.com launches next generation of virtual call centre Solution, VCC'08
Angel.com launches next generation of virtual call centre Solution, VCC'08
Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, introduced the latest version of its industry-leading Virtual Call Center solution, VCC'08.
Angel.c ... read moreDate - 01/04/2008
Category - Virtual Call Centres
LiveOps now available on Salesforce.com's AppExchange
LiveOps now available on Salesforce.com's AppExchange
LiveOps, the virtual call center company, today announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This integration provides in-bound and out-bound telephony ... read moreDate - 28/03/2008
Category - Virtual Call Centres
South Africa: Virtual contact centre holds great promise for SA companies
South Africa: Virtual contact centre holds great promise for SA companies The virtual contact centre holds enormous promise for South African business. This is the word from Grant Allan, business manager managed services at Intelleca. "The virtual contact centre is delivered throug ... read moreDate - 21/02/2008
Category - Virtual Call Centres
USA: TelemarketingFromHome.com joins Five9 in marketing Five9's virtual call centre solutions
USA: TelemarketingFromHome.com joins Five9 in marketing Five9's virtual call centre solutions
TelemarketingFromHome.com, a leading internet provider of virtual call center news, articles, and current work from home job listings, information and resources announced plans to promote Five ... read moreDate - 19/02/2008
Category - Virtual Call Centres
FrontRange Solutions introduces virtual community for customers and partners to share experiences
FrontRange Solutions introduces virtual community for customers and partners to share experiences FrontRange Solutions announced FrontRange Connect, a new virtual community tailored for the needs of its customers and partners. Available at www.frontrange.com/community, the forum allows memb ... read moreDate - 12/02/2008
Category - Virtual Call Centres