Virtual Call Centres

UK: Telemarketing company SMART launches new home-worker virtual call centre service

UK: Telemarketing company SMART launches new home-worker virtual call centre service 2nd March 2010 - Telemarketing and inbound/outbound call centre company SMART, has chosen technology from LiveOps, the leader in cloud-based contact centre technologies, to help it extend its traditional b ... read more

Date - 02/03/2010
Category - Virtual Call Centres

Cheshire Building Society taps Vodafone for comms network and virtual call centre

Cheshire Building Society taps Vodafone for comms network and virtual call centre  12th February 2010 - Vodafone UK, the UK's best network, is helping Cheshire Building Society customers get the services they need faster and more effectively through the completion of a new communi ... read more

Date - 12/02/2010
Category - Virtual Call Centres

OnState releases Winter '10 version of its virtual call centre software solution

OnState releases Winter '10 version of its virtual call centre software solution  26th January 2010 - OnState Communications, a provider of on-demand virtual call center and virtual PBX Business PresenceT communications systems, today announced that the company has added new featu ... read more

Date - 26/01/2010
Category - Virtual Call Centres

USA: Internet Brands selects Five9 to drive customer service excellence for leading online auto resources

USA: Internet Brands selects Five9 to drive customer service excellence for leading online auto resources  19th January 2010 - Five9 Inc., the leader in on-demand call center software, announced that Internet Brands has selected the Five9 Virtual Call Center Suite for their Automotive ... read more

Date - 19/01/2010
Category - Virtual Call Centres

Live-Agent launches new Virtual Contact Centre (VCC) model that responds to changing nature of working Britain

Live-Agent launches new Virtual Contact Centre (VCC) model that responds to changing nature of working Britain  11th January 2010 - Live-Agent UK, a new virtual contact centre (VCC) company, is challenging traditional outsourcers, bricks and mortar call centres and existing at home ag ... read more

Date - 11/01/2010
Category - Virtual Call Centres

Fortune 500 Financial Services companies increase adoption of virtual call centre model

Fortune 500 Financial Services companies increase adoption of virtual call centre model  7th December 2009 - Alpine Access, the premier provider of virtual contact center solutions for brand-conscious companies, announced that over the past 12 months the company has seen a significant ... read more

Date - 07/12/2009
Category - Virtual Call Centres

USA: NTI selects Five9's market leading on-demand call centre software to deliver virtual call centre staffing solutions for work-at-home call centres

USA: NTI selects Five9's market leading on-demand call centre software to deliver virtual call centre staffing solutions for work-at-home call centres  4th December 2009 - The National Telecommuting Institute, Inc. (NTI), a non-profit organization that provides work-at-home jobs f ... read more

Date - 04/12/2009
Category - Virtual Call Centres

USA: Figi's Gifts in Good Taste selects Alpine Access virtual call centre

USA: Figi's Gifts in Good Taste selects Alpine Access virtual call centre  2nd December 2009 - Alpine Access, the premier provider of home-based customer service solutions for brand-conscious companies, today announced it has been selected by Figi's Gifts in Good Taste to hand ... read more

Date - 02/12/2009
Category - Virtual Call Centres

France: SFR Business Team completes Canal Plus virtual call centre

France: SFR Business Team completes Canal Plus virtual call centre  21st October 2009 - French enterprise operator SFR Business Team has completed its deployment of an IP virtual contact centre based on Alcatel-Lucent's Genesys platform for pay TV group Canal Plus. The virtual cal ... read more

Date - 21/10/2009
Category - Virtual Call Centres

Aastra recommends virtual contact centre for H1N1 ("swine") flu preparedness

Aastra recommends virtual contact centre for H1N1 ("swine") flu preparedness  Aastra a leading provider of IP-Telephony and Contact Center solutions, offers a solution for contact centers needing an alternative for premises-based agents if it is necessary to close the call center ... read more

Date - 27/08/2009
Category - Virtual Call Centres

Rostrvm reduces virtual call centre deployment cost

Rostrvm reduces virtual call centre deployment cost  The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated. Increasingly customer interactions happen throughout an organisation combining front-line contact management in multipl ... read more

Date - 10/06/2009
Category - Virtual Call Centres

Ukraine: CosmoCom in successful rapid deployment of virtual contact center for VEGA Telecommunications Group in Ukraine

Ukraine: CosmoCom in successful rapid deployment of virtual contact center for VEGA Telecommunications Group in Ukraine   CosmoCom, the global leader in Call Center Consolidation 2.0, today announced that VEGA Telecommunications Group, the largest provider of fixed line communicatio ... read more

Date - 13/02/2009
Category - Virtual Call Centres

Five9 - Cloud computing comes to call centres

Five9 - Cloud computing comes to call centres  Five9, the leader in on-demand call center software announced the general availability of its Virtual Call Center Suite 7.1. The new release includes a new workforce management offering, and a wealth of additional features focused on call ce ... read more

Date - 20/01/2009
Category - Virtual Call Centres

Turkey: Garanti Bank improves customer service by deploying Exony VIM into its virtual contact centre

Turkey: Garanti Bank improves customer service by deploying Exony VIM into its virtual contact centre  Garanti Bank, Turkey's second largest private bank, is improving customer service for its 6.9 million customers after rolling out Exony Virtualized Interaction Manager (VIM).   ... read more

Date - 19/11/2008
Category - Virtual Call Centres

USA: Global provider Omega Direct Response transcends global geography with Five9

USA: Global provider Omega Direct Response transcends global geography with Five9  Five9, the leader in on-demand call centers announced a worldwide implementation of their Virtual Call Center Suite with Predictive Dialer for Omega Direct Response. A global provider of outsourced ... read more

Date - 17/09/2008
Category - Virtual Call Centres