Contivio releases world's most advanced virtual contact centre 

Contivio.com's virtual contact centre solution delivered as a toolbar inside Microsoft Internet Explorer and offering the advanced functionality found in million dollar CRM systems at SME pricing, will now be available in the USA, it was announced today at AlwaysOn & STVP Summit at Stanford, CA [July 22 - 24,2008].

Contivio is the creation of eOne Solutions Group, a leading software author with over 10,000 Microsoft Dynamics customers in the USA, which has been a primary contributor to the US$12 million in R&D funding developing the product.

eOne Founder and CEO Simon Butler said, "Contivio is the only contact centre product delivered as a toolbar inside your browser with the ability to integrate into any on-demand or on-premise CRM system within minutes via our patented integration 'Angels. Customers can pay per user per month at a fraction of traditional costs and our technology talks to any VoIP backbone. Contivio is the only product designed and truly positioned to extend
the core functionality of existing CRM solutions such as SalesForce.com, Microsoft Dynamics CRM, SugarCRM, SalesLogix, SAP, Oracle, or any other, into a fully featured contact centre."

"Our Angels are an intelligent group of software 'robots' that learn how humans use software applications such as CRM, ERP, or any other windows or web based product, and then extend the applications' integration and automation capabilities. With the ability to compile web service wrappers for any application together with a 'human driven' automation assistant to drive workflow and integration rules, Contivio has unparalleled integration capability. With Contivio, if you have a browser and a broadband connection you have a fully integrated virtual contact centre  it's that simple."

Contivio is presenting at the AlwaysOn & STVP Summit at Stanford as part of the BSI USA program http://www.bsiamericas.com at 11:30am Fisher Hall on July 24.

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