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How to improve your customer experience using interactive, multi-channel proactive customer communications
How to improve your customer experience using interactive, multi-channel proactive customer communications 111th March 2010 - Organizations are making a shift from reactive to proactive customer communications and tapping into the varied communications channels and devices often pref ... read moreDate - 11/03/2010
Category - Webinars
Callfinity, Inc. publishes white paper describing the benefits of call recording
Callfinity, Inc. publishes white paper describing the benefits of call recording 23rd February 2010 - Callfinity announced the release of their new white paper entitled "Call Recording: The Ultimate Tool For Improving Contact Center Performance." Callfinity is a rapidly growi ... read moreDate - 24/02/2010
Category - Webinars
Improving customer experience is THE critical initiative for 2010.
Improving customer experience is THE critical initiative for 2010. 23rd February 2010 - If the recent economic turmoil has taught us anything, it's that nothing is more important than ensuring your customers have a positive experience every time they interact with your company. Du ... read moreDate - 23/02/2010
Category - Webinars
Learn the value proposition of home-based call centre agents for your business during March 3rd webinar
Learn the value proposition of home-based call centre agents for your business during March 3rd webinar 23rd February 2010 - Learn the benefits of the home-based call center agent model and what it means for your business on March 3, 2010 via an educational Webinar presented by VIPde ... read moreDate - 23/02/2010
Category - Webinars
Monet Software announces new workforce management webinar series for call centres
Monet Software announces new workforce management webinar series for call centres 16th February 2010 - Monet Software, Inc., a leading provider of cloud-based workforce management software for call centers, announced a new series of complimentary webinars covering best practices and ti ... read moreDate - 16/02/2010
Category - Webinars
Webcast by InVision Software presents best practices for multi-channel workforce management
Webcast by InVision Software presents best practices for multi-channel workforce management
InVision Software, a leading international provider of contact centre workforce management solutions, invites contact centre managers, operations executives as well as workforce and forecasting ma ... read moreDate - 10/09/2009
Category - Webinars
Join industry leaders to Discover & Master Online Customer Service
Join industry leaders to Discover & Master Online Customer Service July 7th 2009 Overview Webinar: Thursday, July 23rd at 12.30pm Space is limited. Reserve your free Webinar seat now at: https://www2.gotomeeting.com/register/431672130 Moving customer serv ... read moreDate - 07/07/2009
Category - Webinars