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Contact centre best practices reviewed in new Archway white paper
Contact centre best practices reviewed in new Archway white paper 2nd December 2009 - As companies try to find ways to develop and sustain a strong and loyal customer base, Archway, a leader in marketing operations management and fulfillment services, believes that companies may be u ... read moreDate - 02/12/2009
Category - White Papers
New Sabio White Paper outlines roadmap for organisations moving towards SIP-enabled, multi-vendor contact centre environments
New Sabio White Paper outlines roadmap for organisations moving towards SIP-enabled, multi-vendor contact centre environments
20th October 2009 - Sabio, the specialist contact centre systems integrator, has produced a new White Paper that helps outline a forward roadmap for organisations ... read moreDate - 20/10/2009
Category - White Papers
Poll finds that only 3% of UK call centres comply with industry guidelines on the safe storage of credit card data
Poll finds that only 3% of UK call centres comply with industry guidelines on the safe storage of credit card data
15th October 2009 - A national poll of UK call centre managers by audio recording specialists Veritape has identified a potential risk to millions of credit card details ... read moreDate - 15/10/2009
Category - White Papers
InVision promises vivid multi-channel customer interactions
InVision promises vivid multi-channel customer interactions
InVision Software, a leading international provider of workforce management solutions and DMG Consulting, an independent research, advisory and consulting firm for the contact centre market, offer a free white paper on best-prac ... read moreDate - 08/10/2009
Category - White Papers
Pitney Bowes Business Insight unveils Quocirca white paper on the business benefits of a customer communication management (CCM) strategy
Pitney Bowes Business Insight unveils Quocirca white paper on the business benefits of a customer communication management (CCM) strategy
Pitney Bowes Business Insight (PBBI), a global provider of location and communication intelligence software, data and services, today releases a new r ... read moreDate - 23/09/2009
Category - White Papers
Port@l launches new pocket guide to property acquisition
Port@l launches new pocket guide to property acquisition Port@l, leaders in delivering innovative space and infrastructure solutions, have launched a new business guide entitled, 'Accommodating Change' - the changing face of property acquisition. The free booklet, which is availa ... read moreDate - 21/09/2009
Category - White Papers
New White Paper from InVision Software - Reducing Costs by Integrating Staff Scheduling and Time Management
New White Paper from InVision Software - Reducing Costs by Integrating Staff Scheduling and Time Management InVision Software, a leading international provider of enterprise-wide workforce management (WFM) systems, offers a free white paper to staff planners, time management supervisors ... read moreDate - 19/08/2009
Category - White Papers
Latest Datamonitor white paper commissioned by Teleperformance UK reveals offshore is here to stay
Latest Datamonitor white paper commissioned by Teleperformance UK reveals offshore is here to stay
A Datamonitor white paper commissioned by Teleperformance, the UK's leading outsourcer with the largest global footprint, reveals;
Offshoring has proved itself ... read moreDate - 10/08/2009
Category - White Papers
White Paper highlights importance of removing infrastructure barriers to self-service, virtualisation and WFO success
White Paper highlights importance of removing infrastructure barriers to self-service, virtualisation and WFO success
Sabio, the innovative contact centre services and solutions company, has released a new White Paper titled 'Customer Solutions for Tough Times - why getting the resul ... read moreDate - 29/05/2009
Category - White Papers
When recession bites customer relationships and customer debt must be handled in tandem, says Transcom
When recession bites customer relationships and customer debt must be handled in tandem, says Transcom
In a white paper published today global outsourced customer management provider, Transcom, calls upon organisations to adopt a 'joined up' approach between customer service and ... read moreDate - 29/04/2009
Category - White Papers
Envision releases “Customer Centricity-Why Now More Than Ever” white paper
Envision releases "Customer Centricity-Why Now More Than Ever" white paper Envision Telephony, Inc, a leading global provider of workforce optimization solutions for the contact center and enterprise announced the release of a new white paper entitled ... read moreDate - 25/03/2009
Category - White Papers