White Papers
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17th April 2012 - Social media is currently generating considerable buzz within the contact center space as a new and very different communication channel. However, most firms are still trying to figu...
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16th February 2012 - OAISYS®, a leader in business call recording and contact center management solutions, today announced the publication of a white paper titled, "Payment Card Industry Data...
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5th January 2012 - Noble Systems, a global leader in unified contact centre technology solutions released a new white paper designed to explain the new rules of Workforce Management (WFM) and what is ...
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16th November 2011 - Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in sales and service functions announced that analyst firm Ventana Res...
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10th October 2011 - Alcatel-Lucent Enterprise today outlined a new enabling strategy to help public sector organisations meet the demands of the Government's new ICT strategy while improving customer ...
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23rd September 2011
The Power of “Brand”
Brand image and how customers view a brand is incredibly important to a business. It contributes to how people decide whether to buy from a com...
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5th July 2011 - The FSA’s final decision was that from 14th November 2011, changes to the policy rules for recording mobiles will come into force to remove the current exemption (COBS 11.8.6R (1...
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Are you are getting the most out of your contact centre? In this guide (a UK media exclusive for OneWeekMedia), several industry specialists take a closer look at how to measure and achieve true effec...
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A Costly Economy
Everyone is looking to save money nowadays. Of course, this is nothing particularly new. Companies have always sought out the most cost effective way to run their business. But when ...
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24th February 2011 - Communicating with customers via social media tools such as Facebook, Twitter and corporate blogs is an effective way for companies to respond to their customer service inquiries....
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Offering insights into the world of customer interaction management systems, this white paper covers an array of topics including; how to enhance the customer experience during a contact centre intera...
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11th October 2010 - A growing number of enterprises are looking to hosted contact center services to reduce capital outlay and to access a wide range of technology options. This is despite shrinking b...
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26th August 2010 -
What: "Social Customer Insights: Building Customer-centric Organizations"
Who: By Kumaran Shanmuhan, Director, Product Management, Jacada Inc
When: Available immediate...
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Callfinity publishes white paper describing how contact centres can benefit from Universal Queuing
25th June 2010 - Callfinity announced the release of their new white paper entitled "Uni...
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Sabio encourages contact centres to unlock WFO potential by investing in more sophisticated performance management and analytics activities
11th June 2010 - Sabio, the specialist contact cent...
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