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131
Views

Intelecom delivers contact centre solution in the cloud to Domino’s Pizza

Domino's Pizza UK and Ireland is recognised as the leader in the fast-growing pizza delivery market. It holds the exclusive master franchise to own, operate and franchise Domino’s Pizza stores i... read more

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59
Views

Global Metal Products Manufacturer selects inContact

May 16, 2012 - inContact the leading provider of cloud contact center software and contact center agent optimization tools, announced that an international metal products manufacturer is shifting its ... read more

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158
Views

Sprint deploys Amdocs Customer Management Solution to streamline call centre operations

May 15, 2012 - Amdocs the leading provider of customer experience systems and services announced that Sprint, one of North America's leading wireless service providers, is deploying Amdocs' Smart Agen... read more

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210
Views

Bristol Water and Wessex Water invest in Eptica to drive customer service excellence

15th May 2012: Eptica, the leading European solution for Multi channel Customer Interaction Management, today announced that Bristol Wessex Billing Services Limited (BWBSL), the joint venture that han... read more

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85
Views

Publisher adds Interactive Intelligence for Classifieds Business

14 May 2012 -  Johnston Press, one of the leading publishers of regional newspapers in the UK and Ireland, now has the “smoothest launch” for its new classified advertising contact ce... read more

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140
Views

UMB Bank partners with inContact to deliver enhanced customer experience and cost-saving benefits

May 11, 2012 - inContact the leading provider of cloud-based contact center software and contact center agent performance optimization tools announced it will partner with UMB Bank, n.a., a subsidiary... read more

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98
Views

Eckoh secures two three year contracts in the Utility Sector

9th May 2012 - Eckoh the UK’s leading provider of speech recognition and associated payment solutions across voice, web and mobile channels, is pleased to announce it has been selected by three ... read more

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529
Views

USAN selected by Rooms To Go for multichannel contact centre + social media monitoring capabilities

9th May 2012 - USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced today that Rooms To Go, America’s #1 independent furnit... read more

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356
Views

Allianz Insurance deploys Transversal Web-self-service technology

3rd May 2012 - Allianz Insurance Plc, one of the largest general insurers in the UK is providing its customers with a new way of getting help for their day-to-day questions. By using the web-self-s... read more

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106
Views

Kiatnakin Bank chooses Red Box for branch replacement programme

1st May 2012 - Kiatnakin Bank has teamed up with Red Box Recorders to undertake a voice recording replacement programme across its branch network within Thailand. Under the agreement, Red Box will han... read more

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154
Views

ExponentHR drives client service with AltiGen's MaxACD

Apr 27, 2012 - AltiGen Communications, Inc the leading provider of integrated Microsoft-based Unified Communications solutions announced that ExponentHR has deployed AltiGen's MaxACD contact center so... read more

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68
Views

Leading online retailer selects inContact

April 26, 2012 - inContact the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading online retailer selected inContact to power its c... read more

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107
Views

Eckoh announces award of new contract with Essex County Council

24 April 2012 - Eckoh Plc  the UK's leading provider of speech recognition and associated payment solutions across voice, web and mobile channels, is pleased to announce it has won its first join... read more

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320
Views

Pensions company invests future in Interactive Intelligence

18 April 2012 –  RPMI, a leading pensions administrator and investments company, highly recommends Interactive Intelligence, following an extensive re-fit of its contact centre operations a... read more

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62
Views

Eastern Account System, Inc. chooses Castel Communications for voice analysis solution

17th Apruil 2012 - Castel Communications announced Castel Detect™ voice analysis solution will be installed at Connecticut’s Eastern Account System, Inc.’s call centers that serve th... read more

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