NEC UNIVERGE® SV8100 helps Pinnacle Mortgage Group improve call centre efficiency

2nd June 2011 - NEC Corporation of America (NEC), a leading provider and integrator of advanced communication and IT solutions announced that Pinnacle Mortgage Group, Inc., a full-service mortgage banking firm, has deployed NEC UNIVERGE® SV8100 all-IP communications servers in two locations for business continuity and reduced long-distance costs as well as an integrated UNIVERGE UM8000 unified messaging.

Pinnacle Mortgage, which provides mortgage banking services to customers in 23 states, now relies on its NEC UNIVERGE communications solution as a tool to help loan officers deliver excellent customer service. Implemented by authorized NEC dealer Synergy Telecommunications, Inc., the solution provides the company with reliable communications, UM8000 for unified delivery of voice and email messages in a single inbox, advanced reporting to monitor employees’ inbound and outbound calls, along with call duration to determine employee efficiency.

Synergy also helped integrate the SV8100 with an existing predictive dialer solution, allowing Pinnacle to continue managing outbound sales campaigns targeted to customers in 23 states. As an added benefit, Pinnacle Mortgage Group uses its all-IP SV8100 to bypass long distance tolls and connect employees between headquarters in Denver, CO and a second office in Irvine, CA. The networked system also provides enhanced redundancy and business continuity for Pinnacle.

“When it came to updating our system, we liked the SV8100 and UM8000 that Synergy Telecommunications proposed because they had all the features we were looking for such as improved front desk operations and voicemail and email in a single inbox,” said Brian Rindels, Vice President of Pinnacle Mortgage Group, Inc. “Since our business model is centered around our ability to communicate with clients, it was important that our communications server allowed us to connect with remote employees and network in multiple locations to improve employee communication and efficiency.”

NEC Products and Solutions Benefitting Pinnacle Mortgage Group, Inc.:

  • UNIVERGE SV8100
  • UNIVERGE UM8000
  • SV8000 Series Communications Analyst
  • SV8000 Series Netlink

“Pinnacle Mortgage’s communications challenges are not unlike most mid-sized companies in that they were a growing company dealing with older equipment and high operating costs,” said Mike Gilly, Chief Operating Officer for Synergy. “Through our assessment and ultimately deploying the NEC UNIVERGE SV8100, Pinnacle is now able to scale easily while delivering premium customer service to its clients.”

“One of the key applications that Pinnacle Mortgage Group requested when they were looking for a new solution was the ability to connect to their existing predictive dialer system,” said Larry Levenberg, Vice President of Channel Sales and Marketing, Communications Technologies, NEC. “By using the Netlink capability of the SV8100, Pinnacle can manage outbound sales campaigns to markets in which they are licensed and connect these calls to agents in their Denver headquarters or satellite office in California.”

About NEC Corporation of America

Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network and communications products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality.

NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security.

NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with operations in 30 countries and more than $37.5 billion in revenues. For more information, please visit www.necam.com.

About Pinnacle Mortgage Group, Inc.

Pinnacle Mortgage Group, Inc. is a full-service mortgage banking firm headquartered in Denver, Colorado. The company also has a satellite office in Southern California. For more information, please visit www.pinnacle-mortgage.com.

About Synergy Telecommunications

Since 1998, Synergy Telecommunications has been providing the highest quality telephony solutions to businesses in Colorado. Synergy's team of employees has over 150 years of telecom experience. They sell, install, and service telecommunication products exclusively from NEC. For more information, please visit http://www.synergytelecom.net.

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Added By: Sam Heggie-Collins on 02nd Jun 2011 - 16:47
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