Who's buying what?

UK: Eckoh wins contract with Comic Relief

UK: Eckoh wins contract with Comic Relief 15th March 2010 - Eckoh, the UK's largest provider of hosted speech recognition services, is pleased to announce that it has been appointed by Comic Relief as the charity's exclusive supplier of Interactive Voice Response services for a two ... read more

Date - 15/03/2010
Category - Who's buying what?

Global: Large consumer organisations use RightNow to give customers the ultimate social experience

Global: Large consumer organisations use RightNow to give customers the ultimate social experience  26th February 2010 - Large consumer brands are using RightNow (NASDAQ: RNOW) to provide customers with an exceptional social experience, listen and respond to conversations on the socia ... read more

Date - 26/02/2010
Category - Who's buying what?

USA: LG Electronics enhances customer service experience with On-Demand Insight from TARGUSinfo

USA: LG Electronics enhances customer service experience with On-Demand Insight from TARGUSinfo  17th February 2010 - LG Electronics USA is extending its relationship with TARGUSinfo to further support LG's commitment to deliver world-class service to consumers, the companies anno ... read more

Date - 17/02/2010
Category - Who's buying what?

UK: BT will continue providing the Department for Work and Pensions phone and internet service

UK: BT will continue providing the Department for Work and Pensions phone and internet service  11th February 2010 - BT announced it has been awarded a three-year contract extension with The Department for Work and Pensions (DWP), worth a minimum of £237 million, to provide voic ... read more

Date - 11/02/2010
Category - Who's buying what?

USA: Laundry Locker implements Mosio's text messaging customer service solution

USA: Laundry Locker implements Mosio's text messaging customer service solution  10th February 2010 - Mosio, Inc., developers of interactive text messaging and mobile web applications announced the deployment of their mobile text messaging customer service solution by Laundry Lock ... read more

Date - 10/02/2010
Category - Who's buying what?

UK: NextiraOne pumps up communications for SMC Pneumatics

UK: NextiraOne pumps up communications for SMC Pneumatics  9th February 2010 - NextiraOne, Europe's leading expert in communications services, has won another contract for its highly successful Unified Communications solution in the UK. SMC Pneumatics UK Ltd, part of SMC Corporati ... read more

Date - 09/02/2010
Category - Who's buying what?

USA: Fortune 500 energy provider selects ClickFox for cross-channel customer experience insight

USA: Fortune 500 energy provider selects ClickFox for cross-channel customer experience insight  3rd February 2010 - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions announced that it has signed a multi-year contract with a leading Fortune ... read more

Date - 03/02/2010
Category - Who's buying what?

Arsenal FC enhances fans' experience whilst increasing revenue with Freedom contact centre

Arsenal FC enhances fans' experience whilst increasing revenue with Freedom contact centre  28th January 2010 - Freedom Communications, a specialist provider of secure communications solutions and services, today announced that it has successfully deployed the Alcatel-Lucent OmniT ... read more

Date - 28/01/2010
Category - Who's buying what?

USA: Spot On Networks uses NBS VoICE for call centre management

USA: Spot On Networks uses NBS VoICE for call centre management  26th January 2010 - NBS, a fully integrated communication services provider, managed services provider and telecom reseller, recently implemented for Spot On Networks, of New Haven, CT, a comprehensive solution for their ... read more

Date - 26/01/2010
Category - Who's buying what?

Voitra Technologies selects Interact for superior customer service And cutting-edge technology

Voitra Technologies selects Interact for superior customer service And cutting-edge technology  11th December 2009 - Voitra Technologies has selected Interact Incorporated's SPOT to provide a robust media server for their growing customer base.  With the innate ability to vir ... read more

Date - 11/12/2009
Category - Who's buying what?

USA: Deltacom and DMS Solution delivers relief to Florida's Agency for Workforce Innovation

USA: Deltacom and DMS Solution delivers relief to Florida's Agency for Workforce Innovation  18th November 2009 - ITC^DeltaCom, Inc, a leading provider of integrated communications services to customers in the southeastern United States announced the expansion of its partnership ... read more

Date - 18/11/2009
Category - Who's buying what?

Choice Hotels deploys Clarabridge text mining solution

Choice Hotels deploys Clarabridge text mining solution  3rd November 2009 - Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management announced Choice Hotels International, Inc has initiated the deploymen ... read more

Date - 03/11/2009
Category - Who's buying what?

USA: TuVox goes live with the North American Membership Group

USA: TuVox goes live with the North American Membership Group  19th October 2009 - TuVox, a leading provider of On Demand speech applications announced that the North American Membership Group (NAMG) has gone live with the TuVox On Demand platform. This milestone represents completion ... read more

Date - 19/10/2009
Category - Who's buying what?

USA: Analytics from HardMetrics improves business performance for Telerx

USA: Analytics from HardMetrics improves business performance for Telerx  14th October 2009 - HardMetrics, innovators of on-demand and enterprise versions of analysis solutions for sales, service and operations optimization announced that Telerx, a leading customer care outsourcer to ... read more

Date - 14/10/2009
Category - Who's buying what?

Global: Leading organisations worldwide choose Microsoft Dynamics CRM

Global: Leading organisations worldwide choose Microsoft Dynamics CRM  9th October 2009 - Microsoft Corp, announced several global enterprises that have selected Microsoft Dynamics CRM as their relationship management solution of choice. Businesses are choosing Microsoft Dynamics C ... read more

Date - 09/10/2009
Category - Who's buying what?