Workforce Management

Germany: Wuerttembergische Versicherungen - optimised staff scheduling with workforce management solution from InVision Software

Germany: Wuerttembergische Versicherungen - optimised staff scheduling with workforce management solution from InVision Software  3rd March 2010 - The insurance company Wuerttembergische Versicherungen will optimise the scheduling of about 120 employees working in customer service at ... read more

Date - 03/03/2010
Category - Workforce Management

UK: OnStream selects ClickSoftware for optimized mobile workforce management

UK: OnStream selects ClickSoftware for optimized mobile workforce management  2nd March 2010 - ClickSoftware Technologies Ltd the leading provider of workforce management and service optimization solutions announced that OnStream, a provider of gas and electricity metering solutions t ... read more

Date - 02/03/2010
Category - Workforce Management

Q-Max Alert available in Q-Max 6.3 Workforce Management Software

Q-Max Alert available in Q-Max 6.3 Workforce Management Software  2nd February 2010 -  Q-Max Systems Limited announced the immediate availability of the latest release of its Workforce Management Software. Q-Max 6.3 includes a major new feature and several enhancements to the cor ... read more

Date - 02/02/2010
Category - Workforce Management

USA: Monet Software selected by healthcare company for call centre workforce management software

USA: Monet Software selected by healthcare company for call centre workforce management software  1st February 2010 -  Monet Software helps healthcare call centers achieve the goal of increased operational efficiencies and improved service levels with workforce management solution ... read more

Date - 01/02/2010
Category - Workforce Management

Top 5 'No-Brainer' Technology Investments for 2010 - Workforce Management

Top 5 'No-Brainer' Technology Investments for 2010 - Workforce Management   Workforce Management (WFM) - a technology with a proven business case and usual ROI within 12 months - it's a definite 'no-brainer'!   Claire Richardson, Director, Workfo ... read more

Date - 10/01/2010
Category - Workforce Management

Canada: Dependable HomeTech optimises workforce management with InVision Software on demand

Canada: Dependable HomeTech optimises workforce management with InVision Software on demand  14th December 2009 - Dependable HomeTech (DHT), a Canadian based provider of technology support services for residential and business customers, has selected InVision Enterprise WFM for optimi ... read more

Date - 14/12/2009
Category - Workforce Management

Altitude Software partners with Teleopti to deliver unified workforce management

Altitude Software partners with Teleopti to deliver unified workforce management  8th December 2009 - The leading independent global contact center solutions vendor Altitude Software, and Teleopti, a leading provider of solutions for strategic workforce management  announced ... read more

Date - 08/12/2009
Category - Workforce Management

Surviving the economic downturn with workforce management from InVision Software

Surviving the economic downturn with workforce management from InVision Software  24th November 2009 - At the 12th edition of the Spanish trade show 'Salón Call Centre + CRM Solutions', InVision Software, a leading international provider of contact centre workforce mana ... read more

Date - 24/11/2009
Category - Workforce Management

Portugal: Portugal Telecom selects ClickSoftware for optimised workforce management

Portugal: Portugal Telecom selects ClickSoftware for optimised workforce management  Portugal Telecom (PT), a global telecommunications operator and Portugal's largest company, has chosen a range of software solutions from ClickSoftware Technologies Ltd,  the leading provide ... read more

Date - 10/11/2009
Category - Workforce Management

USA: Major US telco selects NICE's Workforce Management Solution for improved operational efficiency

USA: Major US telco selects NICE's Workforce Management Solution for improved operational efficiency  28th October 2009 - NICE Systems, a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance announced tha ... read more

Date - 28/10/2009
Category - Workforce Management

Spain: PC City achieves staff scheduling with InVision

Spain: PC City achieves staff scheduling with InVision  14th October 2009 - PC City, Spain's leading specialist PC retailer, has selected the software solution InVision Enterprise WFM for demand-oriented scheduling of its 1,300 employees. The system, from InVision Software, a ... read more

Date - 14/10/2009
Category - Workforce Management

Verint Witness actionable solutions continues to enhance workforce management software

Verint Witness actionable solutions continues to enhance workforce management software  9th October 2009 - Verint® Systems Inc, announced enhancements to its Impact 360® Workforce Management software from Verint® Witness Actionable Solutions®. As the company continues to ... read more

Date - 09/10/2009
Category - Workforce Management

USA: Major insurance company selects workforce management solution from InVision Software

USA: Major insurance company selects workforce management solution from InVision Software  InVision Software, a leading international supplier of enterprise-wide workforce management solutions, was selected by one of the largest commercial insurance writers in the US to implement a new co ... read more

Date - 24/09/2009
Category - Workforce Management

Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7

Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7 Teleopti CCC is already the most modern and one of the most advanced and flexible workforce management solutions on the market. Teleopti CCC is used in several hundred contact centres around the glob ... read more

Date - 23/09/2009
Category - Workforce Management

Pipkins celebrates 26 Years of workforce management solutions success

Pipkins celebrates 26 Years of workforce management solutions success  Pipkins Inc, the leading supplier of workforce management software and services to the call center industry, celebrates twenty-six years of consistently creating and delivering superior workforce management products fo ... read more

Date - 17/09/2009
Category - Workforce Management