Teleopti included in the Magic Quadrant for Contact Center Optimization

Nov 27: Teleopti, the global leader in Workforce Management software for contact centers, today announced their inclusion in the 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization. Teleopti CCC is available in 25 languages and can be delivered both as a cloud-based service and as an on-premise software installation through a worldwide reseller network.

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“We are honored to be included in the WFO Magic Quadrant together with ZOOM” says Olle Düring, CEO of Teleopti. “We believe one reason for the recognition is our cutting-edge product, which includes a superior optimization engine for scheduling and forecasting. Another reason is our firm belief that empowered employees perform better, which is possible through our industry leading tools for empowering and engaging our customers’ most valuable resources”. 

Teleopti provides a modern, flexible, open-standards WFM - system with a web-service based Software Development Kit (SDK) to enable advanced integrations with 3rd party products. A network of application vendors, strategic partners and system integrators use the Teleopti SDK to enhance the capabilities of Teleopti’s core product and provide innovative and robust solutions to joint customers.

“It is great to get the recognition for the integration and joint development of this product. Moreover, Teleopti and ZOOM are aligned in the same culture, both willing to go that extra mile to keep customers satisfied.” says Šimon Vostrý, founder and CEO of ZOOM International.

Following a long tradition of customer driven development, the Teleopti integration with ZOOM was designed together with customers to bring real value to the WFO equation. Nine out of ten Teleopti customers recommend other call centers to invest in solutions from Teleopti.

“The most important reason for our high customer satisfaction is our outstanding customer and partner support. Teleopti and ZOOM form a best-of-breed WFO partnership that is ideal and leading in most markets worldwide. With customers in over 80 countries, Teleopti has the largest geographical footprint and we are now the largest WFM provider in most markets in the world.”, says Nils Bildt, owner, founder and Chairman of the Board at Teleopti.

The Teleopti-ZOOM joint WFO solution brings together the best of Workforce Management and Quality Management domains into a single, fully integrated suite. The joint solution is the first of its kind, and this is the first time that two vendors appeared as one solution provider in the Gartner Magic Quadrant for Contact Center Workforce Optimization.

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

TELEOPTI is the leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management.

The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service.

Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. Visit our website www.teleopti.com

Category: Workforce Management

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Added By: Sam Heggie-Collins on 27th Nov 2012 - 12:36
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