Workforce Optimisation

USA: Enterprise workforce optimization solution provider GMT selected by Three Rivers Federal Credit Union

USA: Enterprise workforce optimization solution provider GMT selected by Three Rivers Federal Credit Union  3rd March 2010 - GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions announced that Three Rivers Federal Credit Union ( ... read more

Date - 03/03/2010
Category - Workforce Optimisation

USA: Defense Finance Service deploys Envision Centricity

USA: Defense Finance Service deploys Envision Centricity  3rd March 2010 - Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, announced that the Defense Finance and Accounting Service (DFAS) of the Unite ... read more

Date - 03/03/2010
Category - Workforce Optimisation

Verint Systems and Novantas form strategic alliance for retail financial services workforce optimization solutions

Verint Systems and Novantas form strategic alliance for retail financial services workforce optimization solutions    25th January 2010 - Following continued momentum for its Impact 360® Workforce Optimization solutions in the retail banking industry, including reinvestm ... read more

Date - 25/01/2010
Category - Workforce Optimisation

Verint Witness Actionable Solutions' workforce optimization software gains certified status with Avaya Aura

Verint Witness Actionable Solutions' workforce optimization software gains certified status with Avaya Aura  12th January 2010 - Verint® Systems Inc. announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center soluti ... read more

Date - 12/01/2010
Category - Workforce Optimisation

Enterprise workforce optimization solution provider GMT Chosen by The National Bank of Kuwait for branch workforce optimization

Enterprise workforce optimization solution provider GMT Chosen by The National Bank of Kuwait for branch workforce optimization  16th November 2009 - GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions announced that The National ... read more

Date - 16/11/2009
Category - Workforce Optimisation

ING Australia implementing enterprise workforce optimisation suite from Verint Witness Actionable Solutions

ING Australia implementing enterprise workforce optimisation suite from Verint Witness Actionable Solutions  11th November 2009 - Verint Systems Inc, announced that ING Australia Limited, one of Australia's largest financial services providers, is deploying the next ... read more

Date - 11/11/2009
Category - Workforce Optimisation

Verint Witness Actionable Solutions' Impact 360 Software becomes SAP-endorsed business solution

Verint Witness Actionable Solutions' Impact 360 Software becomes SAP-endorsed business solution  23rd October 2009 -   Verint® Systems Inc. announced that its Impact 360® Workforce Optimisation (WFO) software from Verint® Witness Actionable Solutions® is now an ... read more

Date - 23/10/2009
Category - Workforce Optimisation

USA: Enterprise workforce optimization solution provider GMT selected by American Eagle Federal Credit Union to optimise branch sales and efficiency

USA: Enterprise workforce optimization solution provider GMT selected by American Eagle Federal Credit Union to optimise branch sales and efficiency  GMT, a global industry leader in enterprise workforce management and performance optimisation solutions announced that American Eagle Feder ... read more

Date - 18/09/2009
Category - Workforce Optimisation

Verint Witness Actionable Solutions announces availability of new Russian language version of award-winning Impact 360 Workforce Optimization Suite

Verint Witness Actionable Solutions announces availability of new Russian language version of award-winning Impact 360 Workforce Optimization Suite  Verint Systems, Inc announced the new Russian language version of its next-generation Impact 360(R) Workforce Optimization (WFO) software su ... read more

Date - 11/09/2009
Category - Workforce Optimisation

Upcoming contact centre sessions to highlight the power of Workforce Optimization through customer centricity in changing times

Upcoming contact centre sessions to highlight the power of Workforce Optimization through customer centricity in changing times  Verint Systems announced that industry experts within Verint Witness Actionable Solutions will present at a series of industry conferences and events-profiling ... read more

Date - 19/08/2009
Category - Workforce Optimisation

Envision and BizPro strike strategic partnership to provide contact centre workforce optimisation solutions

Envision and BizPro strike strategic partnership to provide contact centre workforce optimisation solutions  Envision Telephony Inc, a leading global provider of workforce optimization solutions for the contact center and enterprise announced the company has signed a strategic sales partn ... read more

Date - 14/07/2009
Category - Workforce Optimisation

China: Verint Witness Actionable Solutions continues to lead Chinese market with top financial services organizations leveraging its workforce optimisation software

China: Verint Witness Actionable Solutions continues to lead Chinese market with top financial services organizations leveraging its workforce optimisation software  Verint Systems Inc, announced ongoing leadership in the financial services sector of the Chinese market. The company's ... read more

Date - 24/06/2009
Category - Workforce Optimisation

ASC emphasises workforce optimization solutions at Expo Contact

ASC emphasises workforce optimization solutions at Expo Contact  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, introduced its workforce optimization solutions for contact centers at Expo Contact, May 20-21, in Hotel Mirasierra Suites ... read more

Date - 26/05/2009
Category - Workforce Optimisation

UK: British Gas implements Impact 360 customer feedback software, extending use of technology from Verint Witness Actionable Solutions and achieving measurable results

UK: British Gas implements Impact 360 customer feedback software, extending use of technology from Verint Witness Actionable Solutions and achieving measurable results  Verint Systems, Inc announced that British Gas, UK's leading energy supplier, has implemented the Impact 360 Custome ... read more

Date - 23/04/2009
Category - Workforce Optimisation

Australia: Woolworths deploys call centre software solution

Australia: Woolworths deploys call centre software solution  Verint Systems Inc. and partner Dimension Data announced that Woolworths Limited, a leading Australian retailer, has successfully implemented the next-generation Impact 360 Workforce Optimization suite in its Everyday Money Cus ... read more

Date - 24/03/2009
Category - Workforce Optimisation