Workforce Optimisation
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2nd May 2013 - Calabrio announced that collab9, a Cisco-powered cloud communications service provider, has selected Calabrio ONE® Workforce Optimization (WFO) Suite for its cloud-based communicati...
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April 18, 2013 – NICE Systems announced that Norwegian Cruise Line is adopting NICE’s Interaction Management, analytics-based Quality Optimization, and customer feedback survey solutions t...
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April 3, 2013 — Verint® Systems Inc. announced that a leading provider of industrial products and supplies is deploying its Impact 360® Workforce Optimization™ solution as part of ...
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March 27, 2013 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it has moved up to third in global contact center interact...
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January 30, 2013, NICE Systems announced the launch of its cloud-based Workforce Optimization (WFO) suite, the first to offer full capabilities for Recording, Quality Management, Analytics, Workforce ...
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January 9, 2013 — Verint® Systems Inc announced its back-office Customer Advisory Council members for 2012-2013, which include representatives from leading organizations, such as MassMutual ...
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December 19, 2012 — Verint® Systems Inc. announced enhancements to its Impact 360® Workforce Optimization™ suite, including enhanced workflows that provide contact center staff wit...
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December 13, 2012, NICE Systems has been positioned by Gartner, Inc. in the Leaders Quadrant of the November 2012 “Magic Quadrant for Contact Center Workforce Optimization” (WFO) report, b...
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November 29, 2012 – Genesys, a leading provider of customer service solutions, today announced that market research firm Gartner, Inc. has included the Company in its report, “Magic Quadra...
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November 19, 2012 – CallCopy, a leading provider of innovative contact center call recording and workforce optimization (WFO) solutions, announced it has been positioned by Gartner, Inc. in the ...
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