Verint Customer Advisory Council Helps Drive Enterprise Workforce Optimization

January 9, 2013 — Verint® Systems Inc announced its back-office Customer Advisory Council members for 2012-2013, which include representatives from leading organizations, such as MassMutual Financial Group, T. Rowe Price, TriNet, VSP Vision Care and Wells Fargo & Company.

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Together, the council helps address the unique challenges of managing diverse functional groups, multiple legacy systems and complex, multi-touch processes across expanding back-office customer service functions. Verint introduced the market’s first workforce optimziation (WFO) solution designed specifically for the unique requirements of back-office operations in 2006 and continues to enhance its offering based on direct customer feedback from this advisory board and other customers worldwide.

Verint’s back-office Customer Advisory Council spans diverse vertical markets, including banking and financial services; life, P&C and health insurance; pharmacy benefits management; outsourcing; and wholesale retailers. The council is comprised of professionals whose organizations leverage Verint’s Impact 360® for Back-Office Operations™ solution, which includes workload forecasting, resource scheduling, adherence monitoring, work item tracking, strategic planning, performance management, desktop and process analytics, and eLearning.  Focused on driving success across back-office service environments, council members play a vital role in the much broader community of Verint advisory boards with a focus on the value, technology, processes and workflow that help shape enterprise WFO, customer experiences and loyalty, and the bottom line.

“Our Customer Advisory Council members are recognized as leaders in the organizations they serve and visionaries in the use of Verint’s technology to enhance the performance of their back-office and enterprise operations,” explains Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “They represent some of the most innovative and experienced executives, customer service, operations, quality and workforce planning professionals in the market, and we’re delighted to welcome them as true partners and trusted advisors.”

Each of the Verint Customer Advisory Councils bring insightful, outside-in perspective to their positions, including helping the company put the “voice of its customers” into action and further evolve its vision for customer-centric workforce optimization that drives operational excellence. Council members are actively engaged in providing ideas for future product innovation and advancements. They serve as a direct interface representing the Verint customer base, and play an active role in planning and hosting the company’s annual Driving Innovation™ user conference.

About Verint Enterprise Intelligence Solutions

Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems Inc.

Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
 

Category: Workforce Optimisation

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Added By: Sam Heggie-Collins on 09th Jan 2013 - 12:48
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