Noble Systems

The Noble Solution suite is a unified Customer Interaction Management (CIM) solution for today's multimedia business environments.  Noble Systems helps you control costs and improve operational efficiencies with information management and functional tools to manage blended voice, email, and web-based communications. Our solution combines an open platform with an integrated relational database, script and contact centre management tools and real-time reporting to offer a complete, integrated platform for managing our customer contact programs.

Noble Systems Offers a Unified Contact Centre Platform

The Noble Solution is a comprehensive solution for managing inbound, outbound and blended customer contacts.  This integrated, scalable system includes the key technologies that call centres need most, including:

  • Predictive Dialling (and other automated dialler modes)
  • Inbound Contact Management and ACD with Skills-based Routing
  • IP-PBX
  • Email ACD
  • IVR software and Text-to-Speech tools for Self Service and Automated Broadcast Messaging
  • CTI for Intelligent Screen Pops and Integrated Agent Desktops
  • Digital Recording, Speech Analytics and Quality Assurance
  • Workforce Management and Real-time Reporting
  • Multi-Channel Contacts (including email, web and fax) and VoIP support
  • Speech Analytics


Contact:

Sian Ciabattoni
Marketing Director EMEA
11 Commerce Way
Westinghouse Road
Manchester
M17 1HW
sciabattoni@noblesystems.com
Tel: 0161 772 7100
Fax: 0161 876 4323